Customer Success Specialist

2 weeks ago


Stockton, California, United States ASSOCIATED PACKAGING INCORPORATED Full time
Job Description

Overview

Associated Packaging Incorporated is seeking a highly skilled Sales Account Manager to join our team. As a Sales Account Manager, you will be responsible for planning, directing, and coordinating the distribution of our products to customers. You will analyze sales statistics to determine sales potential and inventory requirements, and monitor customer preferences to determine the focus of sales efforts.

Key Responsibilities

  • Build and Develop Relationships

Establish and maintain strong relationships with existing and prospective customers to drive sales growth and customer satisfaction.

Develop Sales Strategies

Develop and implement sales strategies to meet sales targets and customer needs, including identifying new business opportunities and negotiating sales agreements.

Manage Sales Operations

Manage sales operations, including sales forecasting, sales reporting, and sales analytics to inform sales decisions.

Provide Excellent Customer Service

Provide exceptional customer service to ensure customer satisfaction and loyalty, including resolving customer complaints and concerns.

Requirements

  • Education and Experience

Bachelor's degree in Business Administration, Marketing, or related field, and 2+ years of direct sales experience, preferably in a B2B sales environment.

Skills and Competencies

Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and colleagues. Proficient in Microsoft Office 365 products, including Outlook, Word, Excel, and PowerPoint.

Work Environment

The Sales Account Manager will work in an office environment, with occasional travel to customer sites. The ideal candidate will be able to work independently and as part of a team, with a strong focus on customer satisfaction and sales growth.



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