Switchboard Coordinator

About Mass General Brigham

With a rich history dating back to 1886, Mass General Brigham is a leading healthcare provider in western Massachusetts. Our network of medical professionals and support staff is dedicated to advancing healthcare in the region.

Main Function

The Telecommunications Operator plays a critical role in facilitating the efficient operation of our hospital's communication system. This position reports to the Manager, Telecommunications and operates within established organizational and departmental policies and procedures.

Key Responsibilities

• Perform various administrative duties and operate computer equipment, including the switchboard console, voice-paging system, and portable radios.
• Provide information to callers and visitors with speed and accuracy.
• Handle both incoming and outgoing calls, rendering assistance when requested or required by patients or staff.
• Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required.
• Act as central control for mobile pagers.
• Respond to various alarm systems located at the switchboard.
• Place calls on the TTY phone for the deaf or for physicians calling their deaf patients.
• Issue keys that are kept at the switchboard to authorized personnel.
• Compile on-call information for hospital personnel and all meetings scheduled in the building.
• Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control, and environmental standards.
• Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals.
• Meet annual competency and retraining requirements.
• Attend meetings as required.

Qualifications

• High school diploma or equivalent preferred.