Customer Service Representative

5 days ago


Kettering, Ohio, United States Planet Fitness - Fitton Clubs Full time
Job Description

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Planet Fitness - Fitton Clubs. This is a part-time weekend afternoon shift position, requiring the ability to work independently and as part of a team.

About the Role

This role is responsible for providing exceptional customer service to our members, prospective members, and guests. You will be the first point of contact for our members, answering phone calls, greeting members, and responding to their queries in a timely manner.

Responsibilities
  • Provide exceptional customer service to our members, prospective members, and guests.
  • Answer phone calls and respond to member queries in a friendly and professional manner.
  • Greet members and guests, checking them in and providing information about our services.
  • Respond to member questions and concerns in a timely and efficient manner.
  • Maintain a clean and organized front desk area, including the lobby and surrounding areas.
Requirements
  • Bilingual English/Spanish preferred.
  • Prior customer service experience is essential.
  • A high school diploma or equivalent is required.
  • CPR/AED certification is necessary.
  • You must be 18 years or older.
Benefits

As a Customer Service Representative with Planet Fitness - Fitton Clubs, you can expect:

  • Medical, dental, and vision insurance.
  • PTO (Paid Time Off) and 401(K) retirement plans.
Estimated Salary: $15.00-$20.00 per hour

Salary is dependent on experience and location.



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