Canon Solutions America Field Service Technician
1 week ago
At Canon Solutions America, we're seeking a skilled Field Service Technician to join our team. As a key member of our field service team, you will be responsible for delivering exceptional customer experiences by providing efficient and accurate maintenance services.
About the RoleThis is a customer-facing role that requires strong communication and problem-solving skills. You will be accountable for:
- Reporting product failure trends and serviceability issues to ensure accurate information and record keeping.
- Meeting customer demands by providing responsive and accurate field/shop/on-site maintenance.
- Maintaining all technical information, field service reports, expense reports, and Canon property assigned.
- Showcasing excellent customer communication and satisfaction skills.
- Maintaining the performance of assigned machines.
- Contributing to the achievement of branch/district metric targets.
To succeed in this role, you must have:
- A High School diploma or equivalent experience required.
- A basic understanding of internet environments and the ability to complete the PDIF new-hire class.
- A valid driver's license and acceptable driving record.
- The ability to function in a 24/7 environment, performing shift work and on-call rotations.
- The capability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
We offer a competitive compensation package including:
- A salary range of $55,000 - $70,000 per year based on location and experience.
- Medical, dental, vision benefits.
- A 401(k) Savings Plan.
- Discretionary profit sharing.
- Discretionary success sharing.
- Educational assistance.
- Recognition programs.
- Vacation time.
Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions. With unwavering dedication to promote professional innovation, we help drive sustainability, nurture efficiency, and regulate costs through comprehensive digital and traditional printing and document management solutions.
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