Network Infrastructure Specialist

4 weeks ago


New York, New York, United States Honest Networks Full time
Network Engineer Job Description

Honest Networks is seeking a skilled Network Engineer to join our team. This full-time position requires a strong understanding of IP protocols, dynamic routing, and fiber optic networking.

Key Responsibilities:
  • Respond to incoming support inquiries and issues in a timely and thoughtful manner.
  • Communicate with customers via phone, text, web chat, and email.
  • Advanced troubleshooting of Wi-Fi and WAN/LAN networking issues.
  • Provide direct support to the lead engineer.
Requirements:
  • Technical Skills:
    • Working knowledge of IP protocols (TCP/UDP), dynamic routing, OSPF/BGP.
    • Strong familiarity with fiber optic networking (working with SFP modules, SM fiber cabling).
  • Personal Attributes:
    • Calm temperament.
    • Comfortable handling time-sensitive, high-pressure situations with empathy, confidence, and patience.
Benefits:
  • Attractive salary based on capabilities and background.
  • Profit sharing.
  • Paid time-off (PTO).
  • Medical and dental benefits.

Honest Networks believes high-quality and affordable internet service is a great enabler for our communities. We are a fast-growing, venture-backed, internet provider headquartered in downtown Manhattan. We are focused on providing the gigabit internet service at affordable, transparent prices, with exceptional customer service.



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