Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team at Develon. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our dealers and customers.
Key Responsibilities- Respond to customer inquiries and resolve service parts questions and issues in a timely and professional manner.
- Research and troubleshoot technical issues related to heavy equipment, including parts identification and availability.
- Expedite and follow up on availability and shipment of parts, new product orders, and back-orders.
- Perform dealer order maintenance and follow up on availability dates from the Materials team.
- Communicate effectively with customers and dealers through phone and email, establishing strong relationships and resolving complex issues.
- High School Diploma or equivalent.
- At least 2 years of customer service experience in a service or technical-related field.
- Technical/Mechanical experience with heavy equipment, highly preferred.
- Excellent written and verbal communication skills.
- Possess strong computer skills with experience in Microsoft Outlook and Excel.
- Ability to multi-task in a fast-paced work environment.
- Positive conflict resolution skills.
- Self-motivated and results-oriented with proven problem-solving ability.
- Competitive Compensation and Benefits Program.
- Health, Dental, and Vision.
- Generous Company 401(k) Match.
- Free Telehealth Benefits.
- Voluntary Supplemental Programs.
- Career and Skill Development Support.
- Growth Opportunities.
Develon is an Equal Opportunity and Affirmative Action Employer. We are committed to a diverse workforce and welcome applications from qualified candidates.
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