Customer Service Representative

1 week ago


Suwanee, Georgia, United States Develon Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Develon. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our dealers and customers.

Key Responsibilities
  • Respond to customer inquiries and resolve service parts questions and issues in a timely and professional manner.
  • Research and troubleshoot technical issues related to heavy equipment, including parts identification and availability.
  • Expedite and follow up on availability and shipment of parts, new product orders, and back-orders.
  • Perform dealer order maintenance and follow up on availability dates from the Materials team.
  • Communicate effectively with customers and dealers through phone and email, establishing strong relationships and resolving complex issues.
Requirements
  • High School Diploma or equivalent.
  • At least 2 years of customer service experience in a service or technical-related field.
  • Technical/Mechanical experience with heavy equipment, highly preferred.
  • Excellent written and verbal communication skills.
  • Possess strong computer skills with experience in Microsoft Outlook and Excel.
  • Ability to multi-task in a fast-paced work environment.
  • Positive conflict resolution skills.
  • Self-motivated and results-oriented with proven problem-solving ability.
What We Offer
  • Competitive Compensation and Benefits Program.
  • Health, Dental, and Vision.
  • Generous Company 401(k) Match.
  • Free Telehealth Benefits.
  • Voluntary Supplemental Programs.
  • Career and Skill Development Support.
  • Growth Opportunities.

Develon is an Equal Opportunity and Affirmative Action Employer. We are committed to a diverse workforce and welcome applications from qualified candidates.



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