Veterinary Client Service Representative
4 weeks ago
Coyne Veterinary Center - Crown Point is a full-service state-of-the-art animal hospital dedicated to providing exceptional veterinary care to the community. We are seeking a compassionate and skilled Client Service Representative to join our growing reception team.
Job SummaryThe Client Service Representative will be responsible for delivering outstanding client service, creating a warm and welcoming impression, and exceeding client expectations. This role requires a "people person" who enjoys working with diverse clients and is caring, friendly, and efficient.
Key Responsibilities- Provide compassionate care to all patients and their owners
- Greet clients and pets by name, answering phones promptly and professionally
- Receive and transmit faxes, take and deliver messages to staff, and pull medical records as needed
- Accurately note client conversations, including dates, times, and key points, in medical records
- Verify client addresses, phone numbers, and emails, and weigh pets for accurate records
- Schedule appointments, answer client questions about veterinary services and products, and provide knowledgeable advice on wellness, prevention, and disease
- Prepare consent forms, estimates, and treatment plans, and discuss financial policies with clients
- Maintain a clean and organized reception area, front desk, and exam rooms
- Collect payment, process credit cards, and handle cash transactions
- Retrieve, update, and file patient medical records, and recognize emergency situations
- Provide facility tours, explain services offered, and maintain food and supply storage
- Understand infectious diseases and their control and prevention
- Attend monthly mandatory staff meetings
- Love and compassion for animals
- Positive attitude and effective communication skills
- Ability to read and comprehend instructions, work with computer-based veterinary software, and provide exceptional customer service
- Ability to work in a fast-paced environment, lift up to 50 pounds, and stand for extended periods
- Medical, Vision, Dental, and Life insurance
- 401k
- PTO
- Uniform allowance
- Pet care discount
- Compassionate work environment
Coyne Veterinary Center - Crown Point is an equal opportunity employer, committed to providing a diverse and inclusive work environment.
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