Veterinary Client Service Representative

4 weeks ago


Crown Point, Indiana, United States Coyne Veterinary Center - Crown Point Full time
About Coyne Veterinary Center - Crown Point

Coyne Veterinary Center - Crown Point is a full-service state-of-the-art animal hospital dedicated to providing exceptional veterinary care to the community. We are seeking a compassionate and skilled Client Service Representative to join our growing reception team.

Job Summary

The Client Service Representative will be responsible for delivering outstanding client service, creating a warm and welcoming impression, and exceeding client expectations. This role requires a "people person" who enjoys working with diverse clients and is caring, friendly, and efficient.

Key Responsibilities
  • Provide compassionate care to all patients and their owners
  • Greet clients and pets by name, answering phones promptly and professionally
  • Receive and transmit faxes, take and deliver messages to staff, and pull medical records as needed
  • Accurately note client conversations, including dates, times, and key points, in medical records
  • Verify client addresses, phone numbers, and emails, and weigh pets for accurate records
  • Schedule appointments, answer client questions about veterinary services and products, and provide knowledgeable advice on wellness, prevention, and disease
  • Prepare consent forms, estimates, and treatment plans, and discuss financial policies with clients
  • Maintain a clean and organized reception area, front desk, and exam rooms
  • Collect payment, process credit cards, and handle cash transactions
  • Retrieve, update, and file patient medical records, and recognize emergency situations
  • Provide facility tours, explain services offered, and maintain food and supply storage
  • Understand infectious diseases and their control and prevention
  • Attend monthly mandatory staff meetings
Requirements
  • Love and compassion for animals
  • Positive attitude and effective communication skills
  • Ability to read and comprehend instructions, work with computer-based veterinary software, and provide exceptional customer service
  • Ability to work in a fast-paced environment, lift up to 50 pounds, and stand for extended periods
Benefits
  • Medical, Vision, Dental, and Life insurance
  • 401k
  • PTO
  • Uniform allowance
  • Pet care discount
  • Compassionate work environment

Coyne Veterinary Center - Crown Point is an equal opportunity employer, committed to providing a diverse and inclusive work environment.



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