Implementation Excellence Manager

7 days ago


Oakland, California, United States Everlaw Full time

At Everlaw, we are revolutionizing the way law firms, government agencies, and corporations navigate complex litigation and investigations.

We're seeking a seasoned professional to join our User Education team as an Implementation Excellence Manager. This role is instrumental in ensuring our customers derive maximum value from our technology, fostering a world-class customer experience.

As an Implementation Excellence Manager, you will be responsible for developing deep expertise in the Everlaw platform, leveraging your knowledge of legal technology and workflow optimization to guide customers through their implementation journey.

You will collaborate with cross-functional teams to design and implement efficient processes, ensuring seamless integration of Everlaw's technology into our clients' workflows. Your ability to communicate effectively, build strong relationships, and advocate for customer needs will be critical in driving successful implementations.

In this role, you will have the opportunity to:

  • Develop and codify best practices for implementation, serving as a trusted resource for customers and internal stakeholders alike
  • Prioritize feature development and enhancements based on customer feedback and usage patterns
  • Collaborate with sales, marketing, and product teams to develop targeted strategies for customer adoption and retention

To succeed in this role, you should possess a strong background in legal technology, project management, and customer success. Your expertise in workflow analysis, process improvement, and change management will enable you to drive business growth and customer satisfaction.

We offer a competitive salary range of $140,000 - $170,000, commensurate with experience. Our comprehensive benefits package includes medical, dental, and vision coverage, flexible spending accounts, and a retirement plan with company matching. You'll also enjoy paid parental leave, sick leave, and 17 paid vacation days plus 11 federal holidays.

Everlaw is committed to creating a diverse and inclusive work environment that values passion, integrity, and a desire to learn. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.



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