Patient Care Liaison

7 days ago


Roanoke, Virginia, United States Carilion Clinic Full time

About the Role

We are seeking a Patient Care Liaison to join our team at Carilion Clinic. In this role, you will serve as a key resource for patients and families, providing exceptional customer service and ensuring that their needs are met.

Key Responsibilities

  • Serve as a patient advocate, facilitating communication between patients, families, and medical personnel
  • Respond to patient concerns and complaints in a professional and empathetic manner
  • Work collaboratively with medical teams to determine the best course of care for patients
  • Assist with reducing the percentage of patients who leave without being seen (LWBS)
  • Provide emotional support and linkage to hospital and community resources during crisis situations

Requirements

  • Bachelor's degree or 4 years of relevant experience in lieu of a degree
  • BLS certification required
  • Excellent interpersonal and communication skills

What We Offer

  • A competitive salary range of $60,000 - $80,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for professional growth and development

About Carilion Clinic

Carilion Clinic is a not-for-profit health system headquartered in Roanoke, Va. Our organization is built on progress and partnerships, and we are committed to delivering high-quality patient care. As a member of our team, you will have the opportunity to work with a talented group of professionals who share our passion for healthcare and our commitment to excellence.



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