Customer Service and Self Storage Manager

4 weeks ago


Rochester, New York, United States Public Storage Full time
Join Public Storage as a Customer Service and Self Storage Manager

We are seeking a highly skilled and motivated Customer Service and Self Storage Manager to join our team at Public Storage. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our self-storage facilities.

Key Responsibilities:
  • Provide outstanding customer service to our customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the day-to-day operations of our self-storage facilities, including cash handling, inventory management, and facility maintenance.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Work closely with our property managers to ensure seamless communication and collaboration.
  • Perform daily storage unit inspections to confirm inventory and availability.
  • Audit cash drawers and make bank deposits as required.
  • Help keep our customers current with payments and make reminder and collection calls when necessary.
Requirements:
  • Ability to transport and lift items weighing up to 35 pounds.
  • Ability to walk in and around facilities, spending up to 50% of time in outdoor environments, including climbing stairs and opening large doors.
  • Perform cleaning and daily maintenance tasks, including sweeping and mopping interior areas and maintaining exterior grounds and curb appeal.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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