Customer Success Associate

7 days ago


Los Angeles, California, United States Athlete to Athlete Full time
About Athlete to Athlete

Athlete to Athlete is a dynamic, venture-backed start-up based in Los Angeles that offers innovative Athletic Mentorship and Coaching Programs for youth athletes. Our mission is to empower the next generation of driven, confident, and resilient student-athletes through mentorship.

About the Role

In this pivotal position, you will play a key part in our day-to-day operational efficiencies, ensuring the smooth functioning of our program. Your responsibilities will include customer communication, mentor coordination, meeting facilitation, and general sales support. You will serve as a liaison between our mentors and mentees and their immediate families to ensure seamless interaction and satisfaction with our services.

Key Responsibilities
  • Trigger various workflow automations for onboarding and managing mentor/mentee administrative tasks
  • Serve as the administrator for our texting platform that communicates with both parents (customers) and mentors (employees) and answer questions
  • Manage our master operations spreadsheet and take appropriate action as needed to keep operations running smoothly
  • Manage customer records in our billing system (Stripe) and mentor (employee) records in our internal HR system
Qualifications
  • Bachelor's degree in a related field of study
  • Past experience in a operations, project management, or customer success related position
  • Intrinsically detail-oriented and organized - you'll be working with lots of data and systems that are key to our success
  • Excellent oral and written communication skills
  • Strong organizational and problem-solving abilities, with meticulous attention to detail
Compensation and Benefits

$60,000 - $70,000 a year

Athlete to Athlete is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, veteran or disability status.



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