Restaurant Operations Manager
4 days ago
Terry Black's Barbecue, a hospitality entity under the Black Family umbrella, was founded by sibling trio Christina, Michael, and Mark Black in 2014. With its first restaurant opening in Austin, Texas, the brand has since expanded across the state to Lockhart, Dallas, Waco, and Fort Worth.
The Restaurant Operations Manager will oversee daily operations at the restaurant, working closely with the General Manager.
Key Responsibilities:
- Trains and supports staff members.
- Ensures compliance with schedules and overall performance of staff.
- Conducts timely and constructive disciplinary/coaching meetings.
- Assists with employee discipline and termination in accordance with policy.
Main Duties/Responsibilities:
- Supervises food preparation to ensure compliance with health, safety, and hygiene standards.
- Ensures customer satisfaction with all aspects of the dining experience.
- Handles customer complaints, resolving issues diplomatically and courteously.
- Ensures compliance with alcoholic beverage regulations.
- Conducts daily inspections of the restaurant and equipment to ensure compliance with health, safety, and hygiene standards.
- Evaluates restaurant equipment for repairs and maintenance on a regular basis.
- Performs other duties as assigned.
Required Skills/Areas of Expertise:
- Strong leadership and supervisory skills.
- Excellent interpersonal skills, with a focus on customer service.
- Excellent time management and organizational skills.
- Familiarity with food handling, safety, and other restaurant guidelines.
- Proficient with Microsoft Office Suite or related software.
Dream Candidate Traits:
- Sales-driven and results-oriented.
- Passion for people while upholding company standards.
- Adaptability is essential in an ever-changing environment.
- Creates a positive winning culture for the team.
- Leads through dynamic leadership, bringing energy and inspiration to the team.
- Consistently seeks pathways to improve sales and cost of goods.
Education and Work Experience:
- High school diploma or equivalent required.
- Previous restaurant experience required; management experience preferred.
- Successful completion of corporate training program required.
Compensation Package:
- Bonus
- Health, Dental, and Vision Benefits
Equal Opportunity Statement - Terry Black's Barbecue provides equal employment opportunities (EEO) to all employees and applicants in accordance with applicable federal, state, and local laws. The company complies with applicable state and local laws governing nondiscrimination in employment in every location.
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