Senior Billing Operations Manager
7 days ago
We are seeking an experienced Senior Billing Operations Manager to join our team at Consultative Search Group. In this role, you will be responsible for leading a team of billing professionals and providing strategic support to our clients.
Key Responsibilities:- Billing Team Leadership:
- Manage a team of seven to eight direct reports, providing guidance, training, and development opportunities to ensure they have the skills and knowledge needed to succeed in their roles.
- Mentor and develop leadership team members, setting goals for performance and deadlines that align with the department's plans and vision.
- Collaboration and Communication:
- Regularly meet with billing supervisors and regional managers to identify areas for improvement and provide recommendations for resolving issues preventing billing submissions.
- Liaise with various teams within accounting, finance, and pricing to coordinate corrective action when addressing and resolving issues.
- Analytics and Reporting:
- Perform ad-hoc analyses of complex client accounts regarding billing histories, matter performance metrics, and reduced and rejected invoices.
- Present findings to clients and internal stakeholders, ensuring high-quality service standards are met.
- Education and Experience:
- Candidate must possess a college degree and have a minimum of 7 years of experience in legal billing, preferably in a law firm or similar professional services organization.
- Experience working with eBillingHub or BillBlast, and Aderant or 3E billing software is essential.
- Skills and Qualifications:
- Excellent written and verbal communication skills, with the ability to manage competing requests and prioritize tasks according to client deadlines.
- Strong customer service skills, with a focus on delivering exceptional service to clients.
- Ability to exercise independent judgment and tact in resolving problems and handling confidential matters.
The estimated annual salary for this position is $100,000 - $120,000, depending on experience and location. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.
About Us:Consultative Search Group is a leading recruitment agency specializing in the placement of legal professionals. We pride ourselves on building long-term relationships with our clients and candidates, and we are committed to delivering exceptional service and results.
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