Senior Billing Operations Manager

7 days ago


New York, New York, United States Consultative Search Group Full time
Job Summary

We are seeking an experienced Senior Billing Operations Manager to join our team at Consultative Search Group. In this role, you will be responsible for leading a team of billing professionals and providing strategic support to our clients.

Key Responsibilities:
  • Billing Team Leadership:
  • Manage a team of seven to eight direct reports, providing guidance, training, and development opportunities to ensure they have the skills and knowledge needed to succeed in their roles.
  • Mentor and develop leadership team members, setting goals for performance and deadlines that align with the department's plans and vision.
  • Collaboration and Communication:
  • Regularly meet with billing supervisors and regional managers to identify areas for improvement and provide recommendations for resolving issues preventing billing submissions.
  • Liaise with various teams within accounting, finance, and pricing to coordinate corrective action when addressing and resolving issues.
  • Analytics and Reporting:
  • Perform ad-hoc analyses of complex client accounts regarding billing histories, matter performance metrics, and reduced and rejected invoices.
  • Present findings to clients and internal stakeholders, ensuring high-quality service standards are met.
Requirements:
  • Education and Experience:
  • Candidate must possess a college degree and have a minimum of 7 years of experience in legal billing, preferably in a law firm or similar professional services organization.
  • Experience working with eBillingHub or BillBlast, and Aderant or 3E billing software is essential.
  • Skills and Qualifications:
  • Excellent written and verbal communication skills, with the ability to manage competing requests and prioritize tasks according to client deadlines.
  • Strong customer service skills, with a focus on delivering exceptional service to clients.
  • Ability to exercise independent judgment and tact in resolving problems and handling confidential matters.
Compensation and Benefits:

The estimated annual salary for this position is $100,000 - $120,000, depending on experience and location. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.

About Us:

Consultative Search Group is a leading recruitment agency specializing in the placement of legal professionals. We pride ourselves on building long-term relationships with our clients and candidates, and we are committed to delivering exceptional service and results.



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