Customer Service Representative
2 weeks ago
Job Summary
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Pratt Industries. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing customer orders, and addressing customer inquiries and complaints.
Key Responsibilities
- Customer Service: Respond to customer inquiries and complaints in a timely and professional manner, ensuring that customer needs are met and exceeded.
- Order Processing: Process customer orders accurately and efficiently, ensuring that all necessary information is collected and documented.
- Communication: Communicate effectively with customers, sales representatives, and internal teams to resolve issues and provide updates on order status.
- Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner, ensuring that customer satisfaction is maintained.
- Record-Keeping: Maintain accurate and up-to-date records of customer interactions, orders, and issues.
- Continuous Improvement: Identify areas for improvement and implement changes to processes and procedures to enhance customer service and order processing efficiency.
Requirements
- Education: High school diploma or equivalent required.
- Experience: Preferred experience working in a manufacturing environment, preferably in the corrugated box industry.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer data entry.
Working Conditions
The Customer Service Representative will work in a dynamic and fast-paced environment, interacting with customers, sales representatives, and internal teams to provide exceptional customer service and support.
Benefits
Pratt Industries offers a competitive compensation package, including medical, dental, and vision benefits, as well as opportunities for professional growth and development.
Equal Employment Opportunity
Pratt Industries is an equal employment opportunity employer and welcomes applications from diverse candidates.
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