Customer Service Manager III

4 weeks ago

Hillsboro OR United States Applied Materials Full time

Customer Service Manager III

Key Responsibilities

Develops and maintains customer relationships with all relevant individuals in their district at all times, at all levels. Performs regular customer visits.

Manages, coaches, and directs all customer engineers in their district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives, and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.

Initiates reports necessary for the business. Serves as the primary interface with the Product Divisions: tech support, training, spares, reliability.

Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the 'mentor' program so that all new engineers have a defined mentor. Executes escalation procedures.

Responsible for account planning with District Sales Engineers. Provides support plans for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecasts for their district. Responsible for cost efficiency with the district. Measured by the financial result.

Responsible for system installation; planning, reporting, and execution, pre-facility meeting, start-up meeting, process support identification.

Manages RMA procedures. Measures the effectiveness of engineers. Manages accuracy, understanding, and updates of Customer Engineer hours tracking. Personal cross-check and signature, measures customer engineers, takes corrective action with customer engineers.

Functional Knowledge

  • Solid understanding of semiconductor manufacturing & wafer fab equipment (operational & service experience)
  • Works on issues where analysis of situation or data requires review of relevant factors

Business Expertise

  • Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives

Leadership

  • Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees

Problem Solving

  • Exercises judgment within defined procedures and policies to determine appropriate action

Impact

  • Erroneous decisions or failure to achieve results will cause delays in schedules

Interpersonal Skills

  • Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

#LI

QualificationsEducation:Bachelor's DegreeSkillsCertifications:Languages:Years of Experience:4 - 7 YearsWork Experience:Additional InformationShift:10-Day 8-Hr (United States of America)Travel:Yes, 20% of the TimeRelocation Eligible:YesReferral Payment Plan:None

U.S. Salary Range:

$92,000.00 - $126,500.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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