Customer Experience Excellence Leader

2 days ago


Los Angeles, California, United States Cognizant Full time

At Cognizant, we are seeking a highly experienced and results-driven CX Excellence Leader to join our team. As a key member of our organization, you will be responsible for leading the planning and implementation of CX programs that align with our organizational goals and objectives.

The ideal candidate will have a strong background in CX program management, with a minimum of 10 years of experience. They will possess excellent organizational and communication skills, with a proven track record of successfully managing complex projects and delivering exceptional customer experiences.

About the Role:

  • Lead the planning and implementation of CX programs to ensure alignment with organizational goals and objectives.
  • Oversee the development and execution of project plans, including timelines, milestones, and deliverables.
  • Provide guidance and support to cross-functional teams to ensure successful program execution.
  • Monitor program progress and performance, identifying and addressing any issues or risks that may arise.
  • Collaborate with stakeholders to define program requirements and ensure they are met throughout the project lifecycle.
  • Develop and maintain strong relationships with clients, partners, and internal teams to facilitate effective communication and collaboration.
  • Evaluate program activities for compliance with relevant regulations and standards.
  • Prepare and present regular program status reports to senior management and other stakeholders.

Responsibilities Include:

  1. Leading cross-functional teams to achieve program goals.
  2. Developing and executing project plans.
  3. Maintaining relationships with clients and stakeholders.
  4. Ensuring program compliance with regulations and standards.

We Offer:

  • A competitive salary range of $120,000 - $160,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, vision, life insurance, and paid time off.
  • Opportunities for professional growth and development through training and certification programs.
  • A dynamic and inclusive work environment that values diversity and inclusion.

Candidates Must Have:

  • A minimum of 10 years of experience in CX program management.
  • Excellent organizational and communication skills.
  • A proven track record of successfully managing complex projects.
  • Experience in leading cross-functional teams.
  • Knowledge of relevant regulations and standards.

Why Choose Cognizant?

Cognizant is a leader in the industry, known for its commitment to innovation and customer satisfaction. We offer a dynamic and inclusive work environment that values diversity and inclusion. Our associates enjoy robust benefits and training opportunities, as well as access to hundreds of technical training courses to keep their skillsets fresh.



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