Sales and Service Professional
3 weeks ago
EZCORP is a dynamic company seeking highly motivated individuals to join our team as Retail Customer Service Representatives. As a member of our customer service team, you will play a vital role in providing an exceptional experience for our customers.
Company OverviewAt EZCORP, we strive to deliver a unique and personalized experience for our customers. Our stores offer a wide range of products, including jewelry, electronics, and musical instruments. We are committed to helping our customers find the perfect item for their needs.
Salary and BenefitsThe estimated salary for this position is $13-$15 per hour, based on experience. In addition to competitive pay, we offer a comprehensive benefits package, including health insurance, 401(k) with company match, and generous paid time off.
Job DescriptionAs a Retail Customer Service Representative, you will be responsible for interacting with customers daily, helping with sales, and negotiating agreements regarding pawn items. You will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.
- Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
- Processing sales, loans, and extensions
- Performing opening and closing store duties
To succeed in this role, you must be self-motivated with a positive and outgoing personality and a strong work ethic. Additional requirements include:
- High school diploma or GED
- Customer service, cashier, or retail experience
- Excellent communication and interpersonal skills
- Work well independently and as a member of a team
- Ability to multitask
- Able to pass a criminal background check and drug test
- Adhere to all Company policies, procedures, and regulations
- Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics, a plus
- Sales background, a plus
- Bilingual, a plus
In addition to a great career, we offer our Team Members:
- Free health insurance
- Competitive wages
- Monthly UNCAPPED bonus potential paid on store and individual performance
- Great working hours
- 401(k) with company match
- Generous paid time off
- Holiday pay
- Store discount
This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.
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