Aventura Assistant Manager I

1 week ago

Miami, United States Tapestry Full time

About Tapestry

Tapestry is a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Our portfolio includes Coach, a global fashion house founded in New York in 1941. We are dedicated to making beautiful things, crafted to last, for our customers to be themselves in.

Job Summary

The Assistant Store Manager at Coach demonstrates a high level of business acumen, delivering sales results through employee development and mentorship. They embody a strategic mindset to deliver operational efficiencies and ensure Coach's standards and competencies are top of mind. This role serves as a true utilitarian player, possessing the ability to adapt to all roles within the store's environment.

Key Responsibilities

  • Sales
    • Develop sales strategies, initiatives, and growth across all categories; communicate goals to the team, track store performance at all times, and achieve sales productivity.
    • Hold the management team accountable for personal productivity and management contribution.
    • Develop clienteling strategies, implement, and monitor over time to achieve business goals and objectives in partnership with the Store Manager.
    • Understand changes in market trends with potential impact on business performance and support the execution of sales strategies/tactics.
    • Bring the best self to work through Coach's Guide to Style; ensure all associates follow expectations.
    • Act as a brand ambassador in the market/mall to drive loyalty and business (i.e., charity events, local associations, mall initiatives).
    • Resolve customer issues in a timely manner while being solution-oriented and forward-thinking; partner with the Store Manager and/or District Manager as needed.
    • Develop the team to build long-term relationships with customers to drive business.
    • Take initiative; have a high level of ownership and accountability for results of self and others.
    • Work directly with the Store/District Manager to protect and drive the needs of the business.
    • Ensure all daily tasks are completed without negatively impacting service of Coach standards.
    • Approach challenges in a direct and timely manner and take action to course correct in the moment, when appropriate.
    • Build trusting relationships with peers and team; act as an advocate for the Brand.
    • Welcome feedback and adapt behaviors; create short and long-term goals to achieve personal metrics and store performance.
    • Delegate and empower others.
    • Create enthusiasm and positivity for a shared vision and mission.
    • Recognize and value individual performance.
  • Operations
    • Evaluate performance of all team members and provide consistent and timely feedback; create and modify action plans for the continuous development in partnership with the Store Manager.
    • Resolve performance problems using appropriate communication, coaching, and counseling techniques.
    • Adhere to all retail policies and procedures, including POS and Operations.
    • Leverage and understand Coach's tools and technology to support Service and Operations of the store.
    • Recruit, interview, onboard, and work closely with the Store Manager on strategies to maintain top talent; while creating a talent bench.
    • Manage daily operational tasks according to Coach standards, including selling and service expectations, operations, payroll, human resources, and loss prevention.
    • Demonstrate strong business acumen; strategically forecast in partnership with the Store Manager, plan, and budget to the needs of the business (i.e., payroll, staffing, scheduling, merchandising).
    • Interact and communicate with the Lead Supervisor and Store Manager.
    • Maintain interior and exterior upkeep of the building with partnership from the corporate office; communicate needs to ensure aesthetic and safety requirements are met.
    • Adhere to all retail policies and procedures, including POS and Operations.
    • Leverage and understand Coach's tools and technology to support Service.

Competencies

  • Courage
    • Don't hold back anything that needs to be said; provide current, direct, complete, and actionable positive and corrective feedback to others; let people know where they stand; face up to people problems on any person or situation (not including direct reports) quickly and directly; aren't afraid to take negative action when necessary.
  • Creativity
    • Come up with a lot of new and unique ideas; easily make connections among previously unrelated notions; tend to be seen as original and value-added in brainstorming settings.
  • Customer Focus
    • Are dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer information and use it for improvements in products and services; act with customers in mind; establish and maintain effective relationships with customers and gain their trust and respect.
  • Dealing with Ambiguity
    • Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; aren't upset when things are up in the air; don't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results
    • Can be counted on to exceed goals successfully; are constantly and consistently one of the top performers; very bottom-line oriented; steadfastly push self and others for results.
  • Interpersonal Savvy
    • Relate well to all kinds of people, up, down, and sideways, inside and outside the organization; build appropriate rapport; build constructive and effective relationships; use diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly
    • Learn quickly when facing new problems; a relentless and versatile learner; open to change; analyze both successes and failures for clues to improvement; experiment and will try anything to find solutions; enjoy the challenge of unfamiliar tasks; quickly grasp the essence and the underlying structure of anything.

Competencies for All People Managers

  • Strategic Agility
    • See ahead clearly; can anticipate future consequences and trends accurately; have broad knowledge and perspective; are future-oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others
    • Provide challenging and stretching tasks and assignments; hold frequent development discussions; are aware of each person's career goals; construct compelling development plans and execute them; push people to accept developmental moves; will take on those who need help and further development; cooperate with the developmental system in the organization; are a people builder.
  • Building Effective Teams
    • Blend people into teams when needed; create strong morale and spirit in their team; share wins and successes; foster open dialogue; let people finish and be responsible for their work; define success in terms of the whole team; create a feeling of belonging in the team.

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