Sales Director
1 week ago
About the Role
The Sales Leader is a customer-focused professional with a strong passion for delivering exceptional sales experiences. As a key member of the Kirkland's Home team, you will be responsible for driving sales growth, building customer relationships, and leading a high-performing team.
Key Responsibilities
- Lead and support a customer-obsessed culture that prioritizes selling behaviors, including greeting, re-engaging, educating, adding on, and thanking each customer.
- Understand your role in sales growth and how you contribute to and impact store profitability.
- Develop and maintain strong interpersonal skills to read cues and respond appropriately to every customer, creating an exceptional in-store experience.
- Educate customers on loyalty programs, current promotions, and merchandise assortment to support building the basket.
- Support the company by being a brand ambassador at all times, treating all customers and coworkers with respect and professionalism.
- Lead by example, support, and hold team members accountable to all company policies and procedures.
- Execute Manager on Duty (MOD) job responsibilities, including opening/closing procedures, team supervision, and other tasks as needed.
- Assist in freight processing, maintaining an organized stockroom, and executing merchandise presentation directives.
- Champion and demonstrate a commitment to Kirkland's Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.
Requirements
- High School Diploma or GED; college preferred.
- Minimum 1 year management experience in a retail or service industry preferred.
- Strong communication skills and customer selling experience required.
- Energetic, people-oriented, and results-driven with a competitive drive to succeed.
- Valid Driver's license.
- Ability to handle and transport company funds to the bank location designated by Kirkland's.
- Ability to effectively communicate both written and verbally.
- Ability to work weekends, holidays, and evenings.
- Ability to read and interpret company directives, handbook, and manuals.
- Ability to work a flexible schedule to meet the business needs of the store.
- Ability to work independently as well as part of a team.
- Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product.
- Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags.
- Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers.
- Must be able to frequently communicate with customers in person, electronically, and telephonically.
- Must be able to frequently move merchandise, 50 pounds or more, to and from the stock room to sales floor.
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