Group Leader
4 weeks ago
As a Group Leader at CSL Plasma, you will play a crucial role in ensuring the efficient operation of our plasma donation center. Your primary responsibility will be to train and coach the reception staff, facilitating a smooth donor flow through the center. You will also be responsible for registering qualified, applicant, and transfer donors, as well as possessing a general knowledge of the plasma pheresis operation.
Key Responsibilities- Assist qualified donors in completing the screening process, in compliance with Standard Operating Procedures (SOP).
- Perform health screening procedures, including assessing self-administered health history, answering basic medical questions, and referring donors to medical staff when necessary.
- Educate new donors on the use of therapeutic products made from donated plasma, explaining the screening process, health screening tests, appointment system, donation fees, center policies, and proper nutrition.
- Ensure that all donors' questions are answered timely, accurately, and professionally.
- Maximize donor flow by allocating staff and resources to appropriate center areas or tasks.
- Conduct daily calibration of equipment according to SOP and Plasma Operating Procedures (POP), resolving calibration issues and troubleshooting equipment failures.
- Provide guidance and technical training on processes and procedures to reception staff and other staff as required.
- Support center management by providing input into staff scheduling and resolving minor donor relations and technical procedure issues.
- Ensure the accurate recording of donor data in the electronic donor information management system, as outlined in SOPs.
- High school diploma or equivalent required.
- Minimum of 18 months experience in a clerical or customer service-related position, preferably in a healthcare or plasma collection environment.
- Ability to perform basic math calculations.
- Ability to make decisions with moderate impact on the immediate work unit.
- Understanding, remembering, and communicating routine, factual information.
- Ability to see and speak with customers and observe equipment operation.
- Occasional performance of tasks while standing and walking up to 100% of the time.
- Reach, bend, kneel, and have a high level of manual dexterity.
- Occasional requirement to lift and carry up to 25 pounds.
- Frequent exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
- Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
- Required to work overtime and extended hours to support center operational needs.
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Group Leader
4 weeks ago
Miami, Florida, United States CSL Plasma Full timeJob Description SummaryAs a Group Leader at CSL Plasma, you will play a vital role in ensuring the smooth operation of our plasma collection center. Your primary responsibility will be to train and coach the reception staff, facilitating efficient donor flow through the center. You will also be responsible for registering qualified, applicant, and transfer...
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