Customer Service Agent
3 weeks ago
As a Customer Service Agent at HealthPartners, you will be responsible for managing incoming calls to effectively schedule patients using established protocols, pre-registering patients, and directing incoming patient inquiries. The Customer Service Agent will also make outbound calls to patients on waiting lists and in referral processes, as well as communicate messages from the care team to patients and create/update/route telephone interactions. Successful candidates will thrive in a high-volume call center environment with various distractions.
Work Schedule:
Casual based on departmental requirements.
Required Qualifications:
- High School diploma or equivalent.
- Experience in a customer service role.
- Strong verbal and written communication abilities.
- Completion of a relevant 2-year program, such as Medical Administrative Specialist or Medical Office Specialist.
- At least one year of experience in a hospital or medical clinic environment or equivalent.
- Familiarity with medical terminology.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Experience with the EPIC electronic health record system.
- HealthPartners offers a comprehensive benefits package for positions of .5 FTE or greater, which includes medical and dental insurance, a 403b plan with matching contributions, disability insurance, and tuition reimbursement. Benefits commence on the first day of employment.
- Since its inception, HealthPartners has been dedicated to delivering exceptional healthcare to our communities. We provide high-quality care akin to that found in larger cities, coupled with the personalized attention typical of a local provider. Our services encompass primary care across all life stages, along with specialized offerings such as oncology, cardiology, orthopedics, and surgical services.
We aim to provide more for our patients—more options, more comfort, and more expertise. In addition to our hospitals and clinics, we offer specialized care at our Behavioral Health Center and Wound Healing Center. We collaborate closely with other facilities within the HealthPartners network, ensuring our community has access to top-tier healthcare.
As a committed healthcare provider, we believe that exceptional care is achieved through a blend of scientific knowledge, compassion, and humanity. Every member of our organization contributes to making healthcare simpler and more affordable for everyone.
-
Customer Service Agent
3 weeks ago
Amery, Wisconsin, United States HealthPartners Full timePosition Overview As a Customer Service Agent at HealthPartners, you will be responsible for managing incoming calls to effectively schedule appointments for patients using a structured decision-making process. Your role will also involve pre-registering patients and directing incoming messages to the appropriate care teams. Additionally, you will make...
-
Customer Service Representative
2 weeks ago
Amery, Wisconsin, United States HealthPartners Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at HealthPartners. As a Call Center Agent, you will play a critical role in providing exceptional patient care and support.Key ResponsibilitiesAnswer incoming calls and respond to patient inquiries in a timely and professional manner.Schedule...
-
Customer Service Specialist
3 weeks ago
Amery, Wisconsin, United States HealthPartners Full timePosition Overview As a Customer Service Specialist at HealthPartners, you will be responsible for managing incoming calls to efficiently schedule patients utilizing established protocols, pre-register patients, and direct incoming patient inquiries. The Customer Service Specialist will also initiate outbound calls to patients on waiting lists and in referral...
-
Customer Service Retail Specialist
3 weeks ago
Amery, Wisconsin, United States ALCIVIA Full timeJoin ALCIVIA as a Full-Time Customer Service Retail Specialist! ALCIVIA is expanding and is eager to welcome a dedicated Customer Service Retail Specialist to our team. We value a work environment where work-life balance is honored, genuine effort is recognized, and every contribution is valued. Work Schedule: 40 hours per week, Monday to Friday, with...
-
Housekeeping Assistant
1 week ago
Amery, Wisconsin, United States Healthcare Services Group Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Housekeeping Assistant to join our team at Healthcare Services Group. As a key member of our housekeeping team, you will play a vital role in maintaining a clean and safe environment for our residents and staff.ResponsibilitiesPerform housekeeping and cleaning duties, including dusting and...
-
Housekeeping Assistant
2 days ago
Amery, Wisconsin, United States Healthcare Services Group Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Housekeeping Assistant to join our team at Healthcare Services Group. As a key member of our housekeeping team, you will play a vital role in maintaining a clean and safe environment for our residents and staff.ResponsibilitiesPerform housekeeping and cleaning duties, including dusting and...
-
Culinary Specialist
7 days ago
Amery, Wisconsin, United States HealthPartners Full timeHealthPartners is seeking a skilled Cook to join our team at Amery Hospital & Clinic. As a Cook, you will play a vital role in preparing and serving high-quality meals to our patients, cafeteria staff, and special event attendees. Your attention to detail and ability to follow standardized recipes and modified diet sheets will ensure consistency and accuracy...
-
Technical Project Manager
1 week ago
Amery, Wisconsin, United States Unisource Assembly Corporation Full timeAbout the PositionWe are seeking a highly skilled and experienced Technical Project Manager to join our team at Unisource Assembly Corporation. As a Technical Project Manager, you will be responsible for leading and coordinating technical engineering initiatives to ensure projects are completed within budget and according to schedule.Key...
-
Culinary Specialist
3 weeks ago
Amery, Wisconsin, United States HealthPartners Full timePosition Overview As a Culinary Specialist at HealthPartners, your primary responsibility will be to create and deliver appetizing and healthy meals for patients, cafeteria services, and special occasions. This role will involve following standardized recipes and dietary guidelines to ensure consistency, accuracy for specialized diets, and proper...
-
Housekeeping Assistant
2 days ago
Amery, Wisconsin, United States Healthcare Services Group Full timeAbout UsHealthcare Services Group (HCSG) is a leading provider of housekeeping, laundry, dining, and nutritional services within the healthcare market. With over 45 years of experience, we have established ourselves as a trusted partner for thousands of healthcare communities across the country.Our Purpose and ValuesOur purpose is to foster fulfillment in...
-
Customer Service
4 months ago
Amery, United States Chet Johnson Drug Full timeJob DescriptionJob DescriptionSalary: $10+ DOEJob Overview:A Customer Service Clerk may be the first and only point of contact a customer may have. This job requires friendly, caring and accurate service. General job functions include using the point of sale system (cash register) to ring up customer sales, providing general answers and direction for...
-
Customer Service Representative
3 days ago
Amery, United States Pillar Bank Full timeJob Overview Pillar Bank is seeking a highly skilled and customer-focused Universal Teller to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing transactions efficiently, and promoting our products and services. Responsibilities * Provide exceptional customer service,...
-
Pharmacy Customer Service
4 weeks ago
Amery, United States Chet Johnson Drug Part timeJob DescriptionJob DescriptionSalary: $10+ DOEJob Overview:A Customer Service Clerk may be the first and only point of contact a customer may have. This job requires friendly, caring and accurate service. General job functions include using the point of sale system (cash register) to ring up customer sales, providing general answers and direction for...
-
Customer Service, Ellie's Ice Cream
4 months ago
Amery, United States Chet Johnson Drug Full timeJob DescriptionJob DescriptionSalary: $8.25++ DOESince 1932, Chet Johnson Drug has been Amery's pharmacy leader. We have always been committed to delivering the highest quality care to our patients and customers. Ellie’s Ice Cream and Coffee Shoppe is an extension of the pharmacy business and will provide the same exceptional service our customers...
-
Universal Banker I
5 days ago
Amery, United States Pillar Bank Full timeJob Type Full-time Description Position Summary: Are you friendly, energetic, and interested in contributing to the community? Would you like to work for a locally owned bank that supports the community you live in? If so, Pillar Bank is the change you are looking for and we invite you to apply for our position. As a full-time Universal Banker, you would...
-
Banking Professional
1 day ago
Amery, United States Pillar Bank Full timeJob SummaryPillar Bank is seeking a highly skilled and customer-focused Universal Teller to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing transactions efficiently, and promoting our bank's products and services.Key ResponsibilitiesProcess customer transactions, including...
-
Grocery Associate
3 days ago
Amery, United States Dick's Fresh Market Full timeAbout the RoleWe are seeking a motivated and customer-focused individual to join our team as a Grocery Associate/Courtesy. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service and respond to...
-
Grocery Associate/Courtesy
1 week ago
Amery, United States Dick's Fresh Market Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Grocery Associate/Courtesy. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service and...
-
Grocery Associate
4 hours ago
Amery, United States Dick's Fresh Market Full timeAbout the RoleWe are seeking a motivated and customer-focused individual to join our team as a Grocery Associate/Courtesy. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service and respond to...
-
Optical Manager
7 hours ago
Amery, United States Walmart Full timeJob SummaryWe are seeking a highly skilled and experienced Optical Manager to join our team at Walmart. As an Optical Manager, you will be responsible for driving sales in the Vision Center by ensuring effective merchandise presentation, accurate and competitive pricing, and proper signing and inventory levels. You will also be responsible for budgeting and...
-
Employee for Product Placement
2 days ago
Amery, United States FusionTech Full timeJob Opportunity at FusionTechWe are seeking a motivated and detail-oriented individual to join our team as an Employee for Product Placement in Holzkirchen. As a key member of our store team, you will be responsible for ensuring that our store is well-stocked, clean, and organized.Key Responsibilities:Stocking and merchandising products to meet customer...
-
Certified Pharmacy Technician
4 months ago
Amery, United States Chet Johnson Drug Full timeJob DescriptionJob DescriptionSalary: $15+ DOEWe are seeking a qualified, caring, and detail-oriented certified pharmacy technician to join our team here at Chet Johnson Drugs. A qualified candidate will be able to provide friendly, caring and accurate service. General job functions include using the pharmacy management system to enter customer, inventory...
-
Sales Associate
2 days ago
Amery, United States Sapphire Solutions Full timeAbout Sapphire SolutionsSapphire Solutions is a dynamic and growing company that values teamwork and customer satisfaction.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our retail team as a Salesperson/Cashier. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a...
-
Grocery Clerk
3 weeks ago
Amery, United States Dick's Fresh Market Full timePosition Overview: We are seeking a dedicated Grocery Associate to enhance our customer service experience at Dick's Fresh Market. This role involves various responsibilities aimed at fulfilling our customers' needs while maintaining a welcoming environment.Key Responsibilities:Assist customers with their shopping experience and provide support as...
-
Grocery Clerk
3 weeks ago
Amery, United States Dick's Fresh Market Full timePosition Overview: Become a vital part of our dynamic team at Dick's Fresh Market, where we prioritize creating a welcoming atmosphere for all customers. As a Grocery Clerk, you will engage in various tasks to meet the needs of our clientele.Key Responsibilities:Assist customers with their shopping experience, ensuring a friendly and helpful...
-
Housekeeper
3 weeks ago
Amery, United States Healthcare Services Group Full timeCompensation Range: $15.50 per hour Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities across the country. As one of America's Most...
-
Amery, United States FusionTech Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as an Employee for Product Placement and Store Operations. As a key member of our store team, you will be responsible for ensuring that our store is well-stocked, clean, and organized.Key ResponsibilitiesStocking and merchandising products to ensure a visually...
-
Project Director
2 days ago
Amery, United States Eclipse Enterprises Full timeAbout Eclipse EnterprisesEclipse Enterprises is a leading provider of specialized services in the construction industry.Job DescriptionWe are seeking a highly skilled Project Manager to join our team at our Lemgo location.The successful candidate will be responsible for managing projects worldwide in collaboration with our domestic and foreign...
-
Cook
1 month ago
Amery, United States HealthPartners Full timeJob Description As a Cook at Amery Hospital & Clinic, you will be responsible for preparing and serving appealing and nutritious meals for patients, the cafeteria and for special events. This position will also utilize standardized recipes and modified diet sheets to assure product consistency, accuracy for modified diets and portion control. Starting pay...
-
Housekeeper
4 weeks ago
Amery, United States Healthcare Services Group Full time$15.50 per hourWho We AreHealthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities across the country. As one of America's Most Trustworthy Companies, we have been...