Customer Care Team Lead

4 weeks ago


High Point, North Carolina, United States Flexsteel Home Full time

The Customer Care Team Leader plays a vital role in delivering exceptional customer experiences at Flexsteel Home.

Key Responsibilities:
  • Collaborate with Furniture Retailers and Consumers to develop innovative solutions for various customer needs.
  • Provide guidance, support, and training to enhance overall performance and efficiency.
  • Ensure accurate and consistent tracking of attendance and adherence to company policies.
  • Manage escalated customer inquiries to ensure prompt and satisfactory resolution, maintaining high standards of service.
  • Act as the Voice of the Customer, communicating customer needs and expectations within Flexsteel Home.
  • Work independently within established procedures, requiring minimal escalation.
  • Respond timely with customized responses to customer inquiries via various channels.
  • Coordinate and communicate effective resolutions for unique, complex scenarios.
  • Diagnose and resolve product concerns both inside and outside of the warranty period.
  • Support order management requirements received via various channels.
  • Capture appropriate information in a customer relationship management (CRM) application.

At Flexsteel Home, we value our customers and strive to provide an exceptional experience. As a Customer Care Team Lead, you will be instrumental in achieving this goal.



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