Customer Service Representative

7 days ago


Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

We are seeking a highly skilled Customer Service Representative to join our team at Tim Hortons in Williamsville, NY. This is a full-time position working on the morning shift from 8am-4pm, including weekends.

About the Role

As a Customer Service Representative, you will be responsible for delivering exceptional guest experiences, ensuring high-quality food and beverage products, and maintaining a clean and inviting store environment. Your top priority will be guest satisfaction, whether it's greeting customers warmly, processing orders accurately, or handling any issues that may arise.

You will work closely with your team members to achieve speed of service targets, maintain efficiency, and ensure customer needs are met promptly. Additionally, you will be responsible for adhering to all operational standards, guidelines, and policies, including product preparation, sanitation, and health and safety procedures.

Your success as a Customer Service Representative will be measured by your ability to:

  • Provide friendly and welcoming service to guests
  • Maintain a clean and organized store environment
  • Process orders accurately and efficiently
  • Work effectively as part of a team to achieve business objectives
  • Adhere to all company policies, procedures, and standards
What We're Looking For

We are looking for candidates who possess excellent communication and interpersonal skills, a strong commitment to delivering exceptional customer service, and the ability to work well under pressure. If you have a positive attitude, are enthusiastic about providing outstanding guest experiences, and are able to thrive in a fast-paced environment, we encourage you to apply.

This role requires regular attendance, punctuality, and reliability, as well as the ability to lift up to [insert weight] pounds, stand for long periods, and walk frequently. A valid driver's license is not required for this position.

Benefits and Compensation

We offer a competitive salary range of $12-$15 per hour, depending on experience, as well as opportunities for advancement and professional growth within the company. Our comprehensive benefits package includes medical, dental, and vision insurance, paid time off, and access to employee discounts and perks.

Why Join Us?

At Clark Holdings Inc., we value our employees and strive to create a positive work environment that promotes teamwork, respect, and inclusivity. As a member of our team, you will have access to ongoing training and development opportunities, performance-based incentives, and a dynamic work culture that encourages creativity, innovation, and collaboration.



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