Vehicle Lot Attendant

4 weeks ago


Cleveland, Ohio, United States National Asset Recovery Specialists Full time
Job Overview

We are seeking a detail-oriented and organized individual to join our team as a Vehicle Lot Attendant at our Garfield Heights, Ohio facility. As a key member of our operations team, you will be responsible for ensuring the efficient management of our repossessed vehicle lot.

Key Responsibilities
  • Verify and document repossessed vehicles, ensuring all are present and properly labeled with details such as VIN, client info, and driveable status.
  • Capture and upload vehicle photos for records.
  • Manage appointments and schedules for vehicle deliveries and customer redemptions.
  • Provide top-notch customer service during personal property pick-ups and redemptions.
  • Maintain detailed records of daily vehicle deliveries and shipments.
  • Assist Repossession Agents when needed, demonstrating teamwork.
  • Conduct lot inventory reviews and schedule transportation for vehicle deliveries.
  • Organize and inventory personal property from vehicles.
  • Ensure the lot remains organized and well-maintained.
  • Collaborate with team members across the state to keep operations running smoothly.
Qualifications
  • 1-2 years of customer service experience, preferably in the automotive, warehouse, recovery, or collections industries.
  • High school diploma or equivalent.
  • Proficient with computers and comfortable using tablets with apps.
  • Familiarity with the repossession process and vendor communication (preferred).
  • Strong organizational skills with attention to detail.
  • Ability to multitask and meet tight deadlines.
  • Excellent interpersonal skills, with the ability to communicate effectively with diverse customers and teams.
  • Assertive and confident in following up on tasks and resolving issues.
  • Willing to work overtime and prioritize tasks as needed.
  • Adaptable and flexible in a fast-paced environment.
  • Able to sit or stand for extended periods and proficient in using a tablet, laptop, and phone.
  • Effective verbal and written communication skills.
  • Bonus skills: Towing experience, knowledge of the Recovery Database Network, repossession experience, or a DOT Medical Card.
Compensation & Benefits
  • Starting wage: $16 - $18/hour, with potential growth after a 90-day review.
  • Monthly performance-based bonuses, with the potential to earn up to $2500 annually.
  • Additional company performance bonuses, up to $1200 per year.
  • $500 sign-on bonus in your first paycheck
  • 40-hour work week: Monday to Friday, 8 AM to 4 PM.
  • Laid-back yet hard-working office environment.
  • Health insurance and 401k matching.
  • Paid Time Off (PTO) to help you recharge.
  • Enjoy complimentary coffee and weekly team lunches


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