Technical Support Specialist

7 days ago


Pittsburgh, Pennsylvania, United States BNY Full time

Company Overview

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We are a leading global financial services company at the center of the world's financial system, touching nearly 20% of the world's investible assets. Our 50,000+ employees bring their perspectives to create solutions with clients that benefit businesses, communities, and people everywhere.

We continue to be an industry leader, awarded as a top home for innovators and for creating an inclusive workplace. Through unique ideas and talents, we help make money work for the world.

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About This Role

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This is a technical support role within our Technology Services Group (TSG) team. You will primarily work on 2nd shift via 12 pm EST - 8 pm EST, and your location can be either in Pittsburgh, PA or Lake Mary, FL sites via hybrid (3 days per week in office work arrangement).

You will be responsible for designing, implementing, integrating, and providing full support for complex software in a multi-tiered, multi-platform environment. Your tasks will include maintaining and supporting moderately complex infrastructure environments, performing complex troubleshooting, working on root cause analysis and problem management for complex problems, collaborating with business and application development stakeholders, and leading production readiness reviews for new releases.

To be successful in this role, you will need a Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred. A minimum of 8-10 years of related infrastructure experience is required, with experience in the securities or financial services industry being a plus. You should have experience with scripting and preferably have knowledge of email security protocols including SPF, DKIM, DMARC.

Benefits and Rewards

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We offer highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. You will also have access to flexible global resources and tools to support your life's journey, including generous paid leaves, including paid volunteer time.

Career Growth and Development

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We are committed to empowering you to grow and succeed in your career. As a valued member of our team, you will have opportunities to develop new skills and advance in your career through our training programs and mentorship initiatives.

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What We Offer

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In addition to a competitive salary, we offer a range of benefits, including:

  • Estimated Salary: $120,000 - $150,000 per year, depending on experience and qualifications
  • Flexible work arrangements, including hybrid schedule
  • Generous paid leave, including paid volunteer time
  • Opportunities for career growth and development
  • A dynamic and inclusive work environment


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