Bilingual Scheduling Operations Specialist

4 weeks ago


Atlanta, Georgia, United States SCAN Full time

We're a digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.

Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers.

We're looking for a Scheduling Specialist at an exciting time - we've successfully launched multiple platforms and products, raised over $60m in VC funding, reached profitability, and have a growth trajectory of over 300% for 2024.

Key Responsibilities:

  • Schedule patients for TBI Assessments using scheduling software and tools
  • Communicate with patients and troubleshoot scheduling issues
  • Collaborate with other departments and maintain a positive demeanor
  • Adhere to HIPAA regulations and protect patient privacy
  • Participate in professional development and support other areas of the business

Requirements:

  • Fluent in English and Spanish to communicate effectively with patients
  • Relevant experience in scheduling or customer service with a focus on healthcare
  • Outgoing and empathetic personality to provide a welcoming and supportive experience for patients
  • Strong communication and interpersonal skills to collaborate effectively with clinicians and team members
  • Attention to detail and excellent problem-solving skills to identify and address scheduling issues

What We Offer:

  • Salary range of $42,000 - $45,000
  • 401k
  • Healthcare, Vision and Dental
  • All the equipment needed for you to do your role effectively
  • Flexible working
  • Remote or hybrid working options
  • Personal Development budgets
  • 18 days PTO plus public holidays
  • 10 paid sick days
  • Inclusive policies designed by our team, for our team


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