Bilingual Scheduling Operations Specialist
4 weeks ago
We're a digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.
Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers.
We're looking for a Scheduling Specialist at an exciting time - we've successfully launched multiple platforms and products, raised over $60m in VC funding, reached profitability, and have a growth trajectory of over 300% for 2024.
Key Responsibilities:
- Schedule patients for TBI Assessments using scheduling software and tools
- Communicate with patients and troubleshoot scheduling issues
- Collaborate with other departments and maintain a positive demeanor
- Adhere to HIPAA regulations and protect patient privacy
- Participate in professional development and support other areas of the business
Requirements:
- Fluent in English and Spanish to communicate effectively with patients
- Relevant experience in scheduling or customer service with a focus on healthcare
- Outgoing and empathetic personality to provide a welcoming and supportive experience for patients
- Strong communication and interpersonal skills to collaborate effectively with clinicians and team members
- Attention to detail and excellent problem-solving skills to identify and address scheduling issues
What We Offer:
- Salary range of $42,000 - $45,000
- 401k
- Healthcare, Vision and Dental
- All the equipment needed for you to do your role effectively
- Flexible working
- Remote or hybrid working options
- Personal Development budgets
- 18 days PTO plus public holidays
- 10 paid sick days
- Inclusive policies designed by our team, for our team
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