Product Quality Complaint Resolution Specialist

7 days ago


Zebulon, North Carolina, United States eTeam Full time

Job Summary

eTeam is seeking a highly organized Product Quality Complaint Resolution Specialist to support our business operations by providing various administrative duties.

About the Role

The ideal candidate will have excellent communication skills, attention to detail, and the ability to work independently with minimal supervision.

Responsibilities

  • Manage product quality complaint samples to ensure accurate and timely resolution of customer issues.
  • Process customer complaint letters in accordance with established procedures.
  • Register product quality complaints into the Veeva Vault system for efficient tracking and analysis.
  • Prepare canisters for shipment via UPS to facilitate prompt delivery of products.
  • Coordinate shipments to client sister sites to meet their needs efficiently.

Educational Requirements

An Associate's degree is required for this position. The successful candidate will possess strong organizational and time management skills, as well as the ability to maintain confidentiality and handle sensitive information.

Compensation Package

This full-time position offers an hourly wage of $42.22, paid on a W2 basis, which includes all benefits. As a valued member of our team, you will receive comprehensive compensation that reflects your hard work and dedication.



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