Medical Triage Specialist
7 days ago
We are seeking a skilled Medical Triage Specialist to join our team at Prisma Health in Greenville, SC. This is a full-time, day shift position with every other weekend required.
In this role, you will be responsible for providing assistance to callers transferred from GCEMS 911 dispatch, utilizing established guidelines for telephone triage to assess and assist the caller by providing information, scheduling medical appointments, assisting with transport, and referring back to 911 or other means to meet the caller's medical need.
You will work closely with internal and external sources to ensure a smooth and efficient handling of all patient calls, while maintaining compliance with applicable state and federal regulations.
Responsibilities:
- Assess and prioritize different types of conditions and symptoms, including when to refer back to 911.
- Provide clinical direction to patients and families calling with questions or medical direction regarding both pediatric and adult patients.
- Demonstrate clinical competency utilizing evidence-based practices/research in all areas of the nursing process.
- Collaborate with other departments to ensure efficient processes and facilitate problem-solving.
- Maintain accurate documentation of all activity, collecting data and completing nursing assessments using appropriate area- and age-specific standards/policies and tools.
- Identify and assess patient/family learning needs, teaching accordingly using language and terminology familiar to the patient/family.
- Communicate patient/family education needs to others in the healthcare continuum as necessary.
- Coordinate patient appointments with designated offices and agencies.
- Perform follow-up phone calls on all callers within 16 hours of the original call and provide additional referrals and follow-up as needed.
Requirements:
- A minimum of an Associate's Degree in Nursing.
- 3 years of acute care nursing experience.
- SC Registered Nurse certification/registration.
Estimated Salary Range:$65,000 - $85,000 per year, depending on experience.
At Prisma Health, we strive to transform healthcare for the benefit of the communities we serve. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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