Nurse Care Coordinator
6 days ago
Job Summary:
Federally Qualified Health Center dedicated to delivering high-quality healthcare services and transforming the care delivery experience to improve health outcomes, patient satisfaction, and efficiency.
About Us:
We strive to provide affordable, high-quality health services and remove inequities to enhance lives.
Vision and Mission:
Our vision is Healthy Lives. Thriving Communities. Mutual Trust. Our mission is to provide accessible, patient-centered care.
Role Overview:
The Registered Nurse (RN) provides professional nursing care to patients, coordinates day-to-day patient activities, teaches patients, and communicates with them via phone, in accordance with Heartland Community Health Clinic's mission, federal and state laws, performance objectives, and accreditation standards.
- Manages acute, chronic, and episodic high-risk, high-volume patients of all ages to maintain or improve their current health state.
- Oversees patient evaluation, treatment decisions, and consultations as required.
- Develops and implements standards, policies, procedures, protocols, and guidelines.
- Supports quality improvement efforts to increase patient outcomes and satisfaction.
- Provides education to patients and family caregivers on healthcare resource use and documents it.
- Coordinates services with other patient care locations and maintains communication with allied services.
- Assists providers with technical procedures by preparing and informing patients.
- Performs patient care procedures and administers medications as directed by the provider, independently.
- Documents patient records, reports patient condition, medications given, and treatments administered.
- Ensures informed consent has been obtained.
- Communicates pertinent patient information to the healthcare team.
- Reviews patient charts before and after being seen by the provider to ensure quality assurance.
- Maintains equipment and supplies properly, practicing safety, environmental, and infection control methods.
- Demonstrates compliance with clinic policies and regulatory requirements.
- Takes phone calls from patients and family members, providing advice within scope of license and according to established protocols.
- Schedules appointments and diagnostic testing with providers and specialty groups when necessary.
- Interviews patients to gather information about their illness and determines priority of needs, records symptoms, reactions, treatments, and changes in patients' conditions.
- Refills patients' medications per protocols. May transcribe physician orders for new prescription medication or changes to standing orders.
- Assists resident physicians in becoming familiar with medical office procedures and surroundings.
- Travels to various clinic locations as needed.
- Supports clinic compliance with applicable federal, state, local, and HHS rules and regulations.
- Participates in continuous quality improvement efforts to improve patient outcomes.
- Works with clinical teams to develop and implement policies and procedures that maximize patient-centered communication and services.
- Maintains patient confidentiality in accordance with HHS policies.
- Reports building/equipment problems through the appropriate channels.
- Performs assigned clerical duties and department-related tasks.
- Attends staff meetings, department meetings, and other required meetings.
- Maintains strict confidentiality.
Requirements:
Qualifications:
- A current State license as a Registered Nurse is required.
- Ability to lift up to 50 pounds.
- Knowledge of growth and development principles and physical, emotional, and psychosocial needs of patients served.
- Previous experience in an office setting or one-year experience in an acute care setting preferred.
- Strong interpersonal skills to interact with patients, families, and physicians.
- Basic Microsoft Word and Excel knowledge preferred but not required.
- Electronic Medical Records (EMR) experience preferred but not required.
Salary Range:$25 - $40/hour
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