Medical Spa Front Desk Coordinator

4 weeks ago


MercervilleHamilton Square, New Jersey, United States Beauty By Brauna Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Receptionist to be the first point of contact for our clients at Beauty By Brauna.

The ideal candidate will be responsible for managing the front desk operations, scheduling appointments, and providing exceptional customer service to ensure a smooth and welcoming experience for all clients.

Key Responsibilities:

  • Greet clients warmly and provide a welcoming atmosphere.
  • Answer phone calls, manage the appointment schedule, and handle inquiries professionally.
  • Assist clients with check-in and check-out procedures, including processing payments.
  • Maintain a clean and organized reception area and manage inventory of retail products.
  • Communicate effectively with the estheticians, massage therapists, and other staff regarding client needs and schedule changes.
  • Handle customer feedback and concerns with empathy and professionalism, escalating issues to management as necessary.
  • Support administrative tasks such as data entry, filing, and maintaining client records in a confidential manner.
  • Promote spa services, memberships, and retail products to enhance client experience and increase sales.
  • Assist with social media and marketing tasks as needed.

Qualifications:

  • High school diploma or equivalent required; some college education preferred.
  • Previous experience in a front desk, receptionist, or customer service role, preferably in a spa, salon, or medical office setting.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficient in using scheduling software, Microsoft Office Suite, and basic computer skills.
  • Ability to work in a fast-paced environment while maintaining a calm and friendly demeanor.
  • A passion for beauty, wellness, and client care.
  • Flexibility to work varied hours, including evenings and weekends, as needed.

What We Offer:

  • Competitive hourly wage with potential bonuses.
  • Employee discounts on services and products.
  • Opportunities for professional growth and development.
  • A positive and supportive work environment.

How to Apply:

If you are passionate about beauty and wellness and thrive in a customer-focused environment, we would love to hear from you. Please send your resume and a brief cover letter outlining your experience and why you would be a great fit for Beauty By Brauna.



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