About the Role

We are seeking a highly skilled Gainsight Administrator to join our Customer Success team at Deltek. As a Gainsight Administrator, you will play a critical role in supporting our customer success team by managing and optimizing CS Operation's Case Queue of User Issues and Requests.

Key Responsibilities

• Manage the intake, assignment, and solution of User Issues and Requests.
• Collaborate with CS Ops Team & Admins to design and build solutions.

Journey Orchestrator Programs

• Assist in the design, implementation, and maintenance of Gainsight Journey Orchestrator Programs while improving consistency and scalability.
• Monitor and optimize journey performance, ensuring timely and relevant customer touchpoints.
• Collaborate with the customer success team to create automated workflows that drive customer engagement and satisfaction.

Data Management and Reporting

• Create, modify, and improve Dashboards and Reports to support the CS function.
• Create and monitor reports on journey and survey performance.
• Identify trends and provide actionable recommendations based on data analysis.

Business Process

• Collaborate with CS Operations Team to develop and improve processes and tools.
• Develop and document new business processes partnering with customer success leadership.
• Provide customer user support for cases within areas of focus with increasing responsibilities.

Requirements

• Understanding of Gainsight Data Structures including Relationships.
• Gainsight Level 2 Certified: Reports & Dashboards or JO & Surveys a plus.
• Awareness of capabilities and constraints of JO Programs and Surveys.
• End-user support and/or business analysis experience.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Detail-oriented with a focus on data accuracy and quality.
• Willingness to learn and adapt in a fast-paced environment.

What We Offer

Deltek offers a competitive salary range of $55,500.00 - $83,250.00, as well as a comprehensive benefits package, including healthcare benefits, a 401(k) plan, paid vacation time, and more.