Commercial Lines Insurance Account Manager

4 weeks ago


Lincoln, Nebraska, United States Independent Insurance Agents of Nebraska Full time
Job Summary:

The Commercial Lines Customer Service Representative at Independent Insurance Agents of Nebraska is responsible for delivering exceptional customer service and support to existing and new clients. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:

Provide service to existing clients related to updating policies, providing quotes, taking payments, and answering questions.
Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, including regular and after-hour claims.
Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.

Requirements:

Hold the insurance license required by your state and have a minimum of two years commercial lines insurance account management experience as well as a Bachelor's Degree or comparable work experience.
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

Benefits:

Competitive Pay
Profit Sharing Plan After 1 Year of Service. Minimum Contribution is 3% of Salary, but it has been 15% for the past 10-Years
Group Medical Insurance Plan
401K Plan
Professional Development
Job Stability in a growing industry

Compensation:
$35, $55,000.00 per year

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