Customer Service Representative for Patient Accounts

1 week ago


Lockport, New York, United States Central Ohio Primary Care Full time
Job Title: Customer Service Representative for Patient Accounts

About Us:

Central Ohio Primary Care Physicians is a leading healthcare provider in Central Ohio, dedicated to delivering exceptional patient care and service. Our team of professionals is passionate about making a difference in the lives of our patients and their families.

Salary:$45,000 - $55,000 per year

Job Description:

We are seeking a highly skilled Customer Service Representative to join our team at our Central Business Office in Westerville, OH. As a Patient Accounts Phone Representative, you will be responsible for responding to incoming phone inquiries by assisting patients, patient representatives, or insurance carriers with patient account issues. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Duties and Responsibilities:

  • Analyze patient accounts and identify billing issues to determine solutions with insurance companies
  • Work actions from COPC Practice Sites
  • Update patient demographic information in the Practice Management system
  • Collect and process payments on patient accounts
  • Respond to patient concerns in a courteous and timely manner
  • Recommend quality and/or process improvement initiatives to more effectively perform job functions
  • Adhere to HIPAA guidelines regarding confidentiality of financial and medical information
  • Communicate effectively and efficiently with physicians, patients, families, co-workers, and others

Requirements:

  • High School diploma or GED
  • 1 year working in a healthcare setting (preferred)
  • 1 year of customer service experience (preferred)
  • Working knowledge of Microsoft Teams, Word, Excel, and Outlook

About the Role:

This is a full-time position that offers a competitive salary, excellent benefits, and opportunities for professional growth and development. After training in Westerville, OH, this role is remote-friendly, allowing you to work from the comfort of your own home.



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