Customer Service Representative

4 days ago

Maryland City, Maryland, United States CarMax Full time
About the Role:

This is a unique opportunity to work in a fast-paced, team-oriented environment where you'll be responsible for providing exceptional customer service, facilitating sales transactions, and ensuring a seamless delivery experience for our customers.

Key Responsibilities:

  • Facilitate the completion of Home Delivery sales transactions
  • Present and/or confirm MaxCare and finance decisions
  • Follow and execute strategies to achieve store sales budgets
  • Maintain a working knowledge of available financing options, titles, and extended service policies
  • Interact with customers, other associates, and team members to provide outstanding internal and external customer service
  • Provide customer service to customers by complying with CarMax procedures, including processing Home Deliveries, listening to and answering customer questions, and explaining paperwork process
  • Perform various Business Office tasks, including completing Express Pickups, delivering Sales paperwork, completing Appraisal Purchases, processing paperwork associated with the state DMV, processing titles, and processing auction sales
  • Perform various administrative and clerical duties, including document copying, filing, payment management, reconciliation of missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems
  • Drive vehicles to and from various locations as requested by supervisor
  • Adhere to all CarMax policies and procedures
  • Process paperwork associated with retail vehicle sales
  • Manage multiple payment types, including receiving and counting money, distributing funds, preparing deposits, and handling of the safe with considerations to security and asset protection
  • Conduct vehicle condition verification and convey results to Buyer or Senior Buyer for analysis
  • Present appraisal offers to customers
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Final Quality Standards
  • Prepare vehicles for delivery to customers

Requirements:

  • Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria
  • Successful completion of all assessments
  • Demonstrate exceptional communication skills and attention to detail
  • Demonstrate active listening skills
  • Meet or exceed CarMax guidelines for customer satisfaction
  • Perform multiple duties in a high-energy, fast-paced working environment
  • Use miscellaneous computer programs, demonstrating intermediate PC skills
  • Read, interpret, and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs
  • Complete all formats of job-related training
  • Flexible to work in an indoor/outdoor environment, ability to walk or stand for long periods of time, and be able to work in any inclement weather for several hours
  • Flexibility to work at multiple locations and deliver vehicles offsite
  • Flexible work hours with shifts that may include nights, weekends, and holidays
  • Adhere to all CarMax policies, including Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance

About CarMax:

CarMax is a leader in the automotive retail industry, known for its commitment to transparency, honesty, and customer satisfaction. Our team of over 25,000 associates works together to deliver exceptional customer experiences and help every associate grow their career and achieve their best.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all associates.

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