Customer Service Advocate

7 days ago


Irvine, California, United States Ultimate Staffing Full time

At Ultimate Staffing, we are seeking a skilled Customer Service Advocate to join our team in Irvine, CA. As a key member of our team, you will be responsible for delivering exceptional customer experiences through proactive communication, issue resolution, and product information provision.

Salary: $20-$23 per hour

Job Overview:

  • We are a leading technology company dedicated to providing innovative solutions to our clients.
  • This is a temporary to hire position with opportunities for growth and development.

About the Role:

  • You will manage a high volume of customer interactions via phone, email, text, and voicemail.
  • Take incoming calls from new and existing customers in a professional and courteous manner.
  • Provide accurate and timely information to customers regarding products and services.
  • Identify areas for process improvement and implement changes to enhance customer satisfaction.
  • Enter and process Amazon orders and return authorizations as needed.

Requirements:

  • 2-5 years of experience in customer-facing roles.
  • Degree preferred but not required.
  • Ability to interact effectively with people at all levels, both verbally and in writing.

Benefits:

  • All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, or military/veteran status.

Why Work with Us:

We value diversity and inclusion and strive to create a work environment that is welcoming to all. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.



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