Event Experience Specialist

7 days ago


Providence, Rhode Island, United States Oak View Group Full time

**About the Role:**

We are seeking an Event Experience Specialist to join our team at Oak View Group in Rhode Island CC. As an Event Experience Specialist, you will play a vital role in creating a welcoming and enjoyable experience for guests at events such as concerts, theater productions, or sports games.

The primary responsibility of this role is to assist and guide guests, ensuring their comfort and safety throughout the event. This requires strong communication skills, attention to detail, and the ability to remain calm and professional in high-pressure situations.

This is an exciting opportunity to be part of a dynamic team that strives to deliver exceptional experiences for our guests.

**Key Responsibilities:**

  • Greeting Guests: Welcome guests as they arrive at the venue, providing friendly and courteous assistance.
  • Ticket Checking: Verify tickets and direct guests to their seats or designated areas, ensuring smooth entry and efficient seating.
  • Assisting Guests: Provide information about the event, venue facilities, and amenities, and assist guests with special needs or requests.
  • Crowd Management: Monitor guest flow and seating arrangements to prevent congestion and ensure a safe and orderly environment.
  • Emergency Response: Be prepared to respond quickly and calmly in case of emergencies, such as evacuations or medical incidents, and assist guests as needed.
  • Enforcement of Rules: Enforce venue policies and regulations, such as no-smoking areas or prohibited items, to maintain a comfortable and secure atmosphere.
  • Coordinating with Staff: Collaborate with other event staff, including security personnel, ticket takers, and concession workers, to ensure smooth operations.
  • Customer Service: Provide excellent customer service at all times, addressing guest inquiries, concerns, and complaints professionally and efficiently.
  • Assisting Performers or Presenters: Assist performers or presenters with directions, seating arrangements, or other requests as needed.
  • Post-Event Duties: Assist with post-event clean-up and venue reset, ensuring everything is in order for the next event.
  • Adherence to Policies: Adhere to venue policies, procedures, and safety regulations at all times.

**Requirements:**

  • Must be currently employed at the GCC to join this transition group.
  • High School Diploma or G.E.D.
  • 1 to 3 years of related experience.
  • Ability to follow instructions and work in a fast-paced environment.
  • Must have strong verbal and written communication skills.
  • Ability to handle stressful situations.
  • Previous experience in a customer service-based industry is preferred.
  • Previous experience within a sports, entertainment, or related field is preferred.
  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.

**What We Offer:**

  • An estimated hourly wage of $14.
  • Benefits: 401(k) savings plan and 401(k) matching for PT roles.

**Why Join Our Team:**

Oak View Group is committed to delivering exceptional experiences for our guests. If you are a motivated and enthusiastic individual who is passionate about creating memorable experiences, we encourage you to apply for this exciting opportunity.



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