Healthcare Operations Coordinator

4 days ago

Hopkins, Minnesota, United States Optum Full time

About the Role:

We are seeking a highly skilled and experienced Healthcare Operations Coordinator to join our team at Optum. As an integral member of our healthcare operations team, you will be responsible for providing exceptional patient experience by greeting and welcoming patients in person, collecting demographic and financial data, and entering information into an electronic medical record.

Key Responsibilities:

  • Greet and welcome patients in person, creating a positive first impression.
  • Collect demographic and insurance information, ensuring accuracy and completeness.
  • Check in and interview patients to complete the registration process, addressing any questions or concerns they may have.
  • Obtain signatures from patients as needed, maintaining confidentiality and discretion.
  • Direct patients to their appointment or procedure, providing clear instructions and directions.
  • May assist in scheduling add-on appointments, demonstrating flexibility and adaptability.
  • Document any issues and resolutions in electronic medical record, maintaining accurate and up-to-date records.
  • Resolve claim issues or registration errors on patient accounts and in assigned work queues, applying problem-solving skills and critical thinking.
  • Use resources, tools, and procedures to complete registration for complex accounts, staying organized and focused.
  • Verify insurance eligibility and benefits information for payers and interpret results focusing on complex billing situations, exercising analytical skills.
  • Obtain cost information and explain it to patients if necessary, providing transparent and empathetic communication.
  • Collect on patient financial obligations, ensuring timely and effective payment processing.
  • Handle complex questions as needed, demonstrating patience and expertise.
  • Screen and approve patients for financial assistance programs, and provide financial counseling as needed, showing compassion and understanding.
  • Provide technical or functional direction for employees, leading by example and promoting a positive work environment.
  • Assist patients in completing request for information forms and submit them to the appropriate department, facilitating efficient communication.
  • Provide customer service for inbound and outbound telephone calls, offering friendly and helpful support.
  • Collaborate with leaders to ensure team operations are staffed and working effectively, coordinating workflow among employees.
  • Identify and bring forward trends to leadership related to daily site activities, contributing valuable insights and ideas.
  • Exhibit behaviors and expectations consistent with leadership roles, embodying a culture of excellence and integrity.
  • Complete Quality Audits as assigned per department guidelines, upholding high standards and continuous improvement.
  • Participate in the orientation and training of employees, sharing knowledge and expertise.
  • Will participate in on-call rotation as defined by site, demonstrating reliability and commitment.
  • Assist and support team in all roles, fostering a culture of teamwork and collaboration.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • At least two years of experience in a healthcare setting, preferably in a registration or front desk role.
  • Excellent communication and interpersonal skills, with ability to work effectively with patients, employees, and vendors.
  • Ability to maintain confidentiality and handle sensitive information discreetly.
  • Familiarity with electronic medical records and registration software.
  • Basic math skills and accuracy in handling cash and credit transactions.

Salary Range: $65,000 - $85,000 per year, depending on experience and qualifications.

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