Customer Service Representative
4 weeks ago
PNC is seeking a highly skilled Customer Service Representative to join our Retail Branch organization. As a key member of our team, you will provide exceptional customer service, accurately perform high volume customer banking transactions, and educate customers on new technology and banking product referral opportunities through strong customer relationship skills.
Key Responsibilities:
- Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
- Process a variety of customer interactions, including lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Identify banking opportunities during customer interactions and refer as appropriate.
- Apply product and procedural knowledge to solve customer's problems.
- Adhere to all policies and procedures, demonstrating sound judgment within established limits.
Requirements:
- Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.
- No degree required, but a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Benefits:
- Medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
- Up to 11 paid holidays each year, 8 occasional absence days each year, between 15 to 25 vacation days each year, depending on career level, and years of service.
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