Customer Service Liaison

14 hours ago


Oak Brook, Illinois, United States RCM Technology Group Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to support our field service technicians and provide exceptional service to our clients.

Key Responsibilities
  • Schedule and Coordinate Service Calls: Ensure timely and efficient scheduling of service calls, coordinating with field technicians and clients as needed.
  • Client Communication: Maintain open and effective communication with clients, providing updates and resolving issues in a timely manner.
  • Data Integrity: Accurately maintain client data and service records in our E-Automate system, ensuring seamless operations.
  • Service Call Follow-up: Conduct thorough follow-up with clients on completed service calls, ensuring satisfaction and resolving any outstanding issues.
  • Supply Chain Management: Coordinate supply replenishment orders for print management contracts, ensuring timely delivery and minimizing disruptions.
  • Financial Management: Process invoices for print management agreements and service agreements, maintaining accurate financial records.
  • Client Database Management: Verify and maintain accurate client contact information and database records.
  • Shipping and Logistics: Coordinate light shipping of parts and supplies using the UPS system, ensuring efficient and cost-effective delivery.
Requirements
  • Independence and Teamwork: Demonstrate ability to work independently and effectively within a team-oriented environment.
  • Communication Skills: Possess excellent verbal and written communication skills, with proficiency in email and phone communication.
  • Organizational Skills: Exhibit strong organizational skills, with ability to prioritize tasks and manage time effectively.
  • Leadership and Performance: Confidently provide work direction to field personnel, driving performance improvement and outcomes.
  • Experience and Education: Minimum 2-3 years of experience in customer service, dispatching, or equivalent combination of education and experience.


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