Field Support Specialist

5 days ago


Bothell, Washington, United States US Tech Solutions Full time

About US Tech Solutions

We are a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Job Description:

The ideal candidate will have 5+ years of field support experience, strong hardware/software installation, support, and troubleshooting skills. They should be proficient in Windows XP, 10, and 11, Mac OS, and iOS, as well as networking concepts and Active Directory. Additionally, they should have experience with MS Office, phone security, and OS365.

Responsibilities:

  • Ticket and asset management
  • Hardware/software installation, support, and troubleshooting
  • Windows XP, 10, and 11 experience
  • Mac OS and iOS support
  • Networking troubleshooting and support
  • VPN connectivity and security
  • Configuring new PC's/notebooks via imaging, SCCM, and standalone
  • Remote Install software/hardware and support

Requirements:

  • High school or G.E.D.
  • Lenovo or other vendor certifications
  • CompTia A+, Network+/Security+ (Preferred but not required)
  • Apple training (preferred but not required)

Work Environment:

  • Office environment
  • Walk up kiosk/vending and lock/network printers
  • Data Center or Telco Closet
  • May require weekend work for Critical and High Priority support only
  • Will require shift work/On-call coverage

Estimated Salary: $60,000 - $80,000 per year



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