Manager, Field Based Medical Staff Operations
3 weeks ago
Job Summary:
The Massachusetts Bay Transportation Authority (MBTA) is seeking a highly skilled and experienced Manager, Field Based Medical Staff Operations to join our team. As a key member of our organization, you will be responsible for overseeing the travel training branch of the MBTA's Mobility Center, a one-stop shop for information and support regarding accessible transportation services.
Key Responsibilities:
- Develop and implement initiatives to ensure that current and future MBTA riders with disabilities and older adults have the knowledge and confidence to take advantage of the diverse set of accessible transportation options in the Boston region.
- Oversee the development of training materials to assist older adults and riders with disabilities understand their public transportation options and promote accessibility features and upgrades on the MBTA.
- Assist in developing training and related materials for MBTA employees, including editing/quality control for training deliverables and communications.
- Provide feedback and recommendations for ongoing improvement to management.
- Assist the Deputy Director of Customer Engagement with strategic planning and partnership-building efforts necessary to implement and administer programs offering alternative travel options.
Requirements:
- Bachelor's degree from an accredited institution.
- Five (5) years of professional experience in training/curriculum development, mobility management, and/or relationship building skills/community organizing.
- One (1) year of supervisory, managerial, leadership, and/or project management experience.
- Experience working on initiatives related to disability rights and/or including older adults and people with disabilities.
- Program/contract oversight experience.
- Demonstrated ability to effectively lead and implement projects, particularly in a public sector environment.
- Knowledge of and familiarity with the Americans with Disabilities Act related to transit services.
- Commitment to MBTA's diversity and inclusion goals.
- Properly handle sensitive and confidential information.
- Ability to travel to locations throughout the MBTA's service area.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply:
Interested candidates should submit their application, including a cover letter and resume, to the MBTA's website.
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