Restaurant Operations Manager

1 month ago

Charlotte, North Carolina, United States 1104 - Dave's Hot Chicken - DHC Plaza Midwood Full time
Job Description

The Restaurant Operations Manager supports the Assistant General Manager and General Manager in the daily responsibilities required to keep the business running smoothly. This role directs employees and ensures that work is being completed in a timely and effective manner.

Key Responsibilities:

  • Directs employees and ensures work is completed in a timely and effective manner
  • Supervises fellow Team Members and monitors their performance to ensure compliance with company and safety policies
  • Delegates tasks appropriately and effectively
  • Follows the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
  • Abides by and enforces the rules and direction given by the Restaurant Management Team
  • Communicates with immediate Supervisors when additional training guidance and practice is needed
  • Effectively and consistently performs Ops Walks and Q&A checks to correct areas of opportunity
  • Organizes shift schedules for Team Members and monitors attendance, tardiness, and time off
  • Assigns duties to specific Team Members based on role and skills
  • Understands how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
  • Greets Guests, records orders, and serves food and beverages with a consistently positive and helpful attitude
  • Ensures Shift Leaders and Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
  • Uses specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
  • Ensures Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
  • Handles Guests' concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
  • Maintains a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
  • Provides direction, supervision, and feedback to maintain levels of high productivity and Team morale
  • Communicates Shift Leader and Team Member work performance to the Restaurant Management Team and appropriately addresses performance issues
  • Trains new and current Team Members
  • Balances cash drawers and prepares cash deposits as assigned by the Restaurant Management Team
  • Assists the Assistant General Manager & General Manager as directed
  • Effectively plans, organizes, and implements all daily operational routines and activities alongside the Shift Leader
  • Completes all required administrative duties and daily paperwork including required checklists
  • Supervises and performs closing and/or opening activities as directed by the Restaurant Management Team
  • Establishes an environment of trust to ensure honest, open, and direct communication
  • Role models and sets a positive example for the entire Team in all aspects of business and personnel practices
  • Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs; properly uses all products, supplies, and equipment facilities
  • Communicates effectively with Shift Leaders, Team Members and Management to resolve any interpersonal issues as needed

Requirements:

  • Current student or high school diploma/GED preferred
  • Must be at least 18 years old and fluent in English
  • Certified in all stations as a Shift Leader following the DHC Training Program
  • Flexibility to work nights, weekends, holidays, opening and closing shifts
  • Ability to stand for long periods of time and work in a fast-paced environment
  • Ability to bend and stoop and lift lbs. comfortably
  • Ability to work in close quarters and around heat
  • Positive attitude while conducting any and all duties
  • Commitment to Guest satisfaction. Looks at Restaurant Operations from a Guest's point of view
  • Effective communicator with co-workers and the Restaurant Management Team
  • Excellent organization, planning, time management, delegation, and problem-solving skills

Transportation & Accessibility:

  • Must have reliable transportation to work, a driver's license and proof of insurance
  • Must have telephone or other reliable method of communicating with Restaurant Management Team and co-workers

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