Certified Medical Assistant

4 weeks ago

Durham, North Carolina, United States Duke University Full time

At Duke University, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, we're dedicated to advancing health together.

About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh-Durham, North Carolina area, according to U.S. News and World Report.

  • Duke University Health System is designated as a Magnet organization.
  • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has registered nurses.
  • Quality of Life: Living in the Triangle
  • Relocation Assistance (based on eligibility)
Department Profile

Certified Medical Assistant will be cross-trained and rotate through other hospital-based specialty clinics.

Work Hours & Shifts

Monday-Friday, No weekends or holidays 7:30am-4:00pm PRN, as needed - 8/10-hour shifts

Occ Summary

The Medical Assistant, Certified functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The Medical Assistant, Certified performs routine administrative and patient care supportive duties in a Health System medical practice that assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly.

Work Performed

Clinical responsibilities: The CMA takes medical histories and records vital signs, explains treatment procedures to patients, and prepares patients for examinations and procedures. Patient care support responsibilities may include assisting the medical and nursing staff during examination and procedures, collecting and preparing laboratory specimens, performing basic laboratory tests in the clinic/office, taking electrocardiograms, removing sutures/staples, changing sterile and non-sterile dressings, promoting patient/family understanding of the educational content and his/her involvement in the plan of care, and documenting in the patient record.

Other clinical support responsibilities include disposing of contaminated supplies, instrument processing, high-level disinfection, and sterilization of medical instruments, telephoning prescriptions to a pharmacy, preparing and administering medications as directed by a physician, and authorizing drug refills as directed. Performs other clinical functions as delegated and supervised by the physician.

Administrative responsibilities

The CMA greets patients, answers telephones, schedules appointments to include arrive appointments in MaestroCare, checks out patients, and referral scheduling; arranges for hospital admissions and laboratory services, updates and files patient medical records, fills out insurance forms, handles billing, bookkeeping to include receiving copays and collections on account balances; correspondence, and ordering clinical and clerical supplies and forms.

Performs other administrative duties as directed. May be requested to be a liaison for clinic activities such as Joint Commission and falls and/or participate in clinic committees.

Knowledge, Skills and Abilities

Good customer service skills. Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.

Heavy lifting and the ability to transport stretcher and wheelchair patients may be required. Working knowledge of sterile techniques and special procedures that are applicable to work performed. Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.

Working knowledge of sanitation, personal hygiene, and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions. Age-specific competencies. Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information. Ability to establish and maintain effective working relationships with patients and clinic staff.

Typing skills. Medical terminology. Levels II and III -- Ability to independently seek out resources and work collaboratively.

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