Field Service Representative

3 weeks ago


Conway, South Carolina, United States Builders FirstSource Full time

Job Summary

We are seeking a highly skilled Field Service Representative to join our team at Builders FirstSource. As a Field Service Representative, you will be responsible for addressing construction service and product issues at the customer's site, ensuring that customer complaints regarding quality and reliability are resolved efficiently and cost-effectively.

Key Responsibilities

  • Investigate/examine the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer.
  • Report back to the Customer Service team on findings.
  • Recommend replacement or repair of defective products based on customer service guidelines related to efficiency and cost-effectiveness.
  • Negotiate and approve third-party repair/adjustment; inspect completed work for quality adherence.

Requirements

High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This is an entry-level position where the incumbent will receive on-the-job training.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or status as an individual with a disability.



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