Builder Service Representative

1 week ago


Tampa, Florida, United States Banko Overhead Doors Full time
About the Role

We are seeking a seasoned customer service professional to join our Builder Services team as a representative for builder accounts. In this role, you will serve as the main point of contact for assigned accounts, responsible for supporting and managing their needs.

Key Responsibilities:

  • Support assigned builder accounts through phone calls, emails, and in-person meetings.
  • Manage and achieve positional goals for assigned accounts.
  • Address high-level complaints and concerns in a timely and effective manner.
  • Handle high-volume calls with a focus on providing exceptional customer service.
  • Collaborate with colleagues and management to stay up-to-date with product offerings and promotions.
  • Confirm pre-delivery and installation details with customers.

About You

To succeed in this role, you will need:

  • A strong background in customer service or account management (3-5 years).
  • Excellent communication and relationship-building skills.
  • A positive attitude and ability to work in a fast-paced environment.
  • Strong organizational skills and ability to manage multiple tasks.
  • Proficiency in Microsoft Office Suite.
  • Ability to pass a pre-employment background check.

Benefits

  • Competitive hourly wage ($20-$21 per hour)
  • Full-time hours with benefits (medical, dental, 401k, PTO, holiday pay, cell phone)
  • Opportunities for growth and career development
  • A positive work environment and team-oriented company culture

What We Offer

Banko Overhead Doors is committed to providing equal employment opportunities to all candidates, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, or any other protected characteristic.



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