Veterinary Quality Assurance Specialist

3 weeks ago


Birmingham, Alabama, United States Southern Veterinary Partners Full time

Quality Assurance Analyst Job Description

The Quality Assurance Analyst plays a vital role in ensuring exceptional hospitality at our veterinary hospitals. This position partners with regional leaders to guarantee that our hospital teams provide top-notch service to our clients.

Key Responsibilities:

  • Audit recorded client calls and transcripts to assess call quality and identify service opportunities.
  • Prepare call quality reports to track and communicate key findings to operations leadership.
  • Document call criteria and appointment outcomes in the call tracking platform to capture accurate data.
  • Share individual calls or widespread themes to help our operations team identify areas for improvement.
  • Achieve call research performance targets and process management goals.

Requirements:

  • Excellent communication skills with demonstrated success tailoring messages to various audiences.
  • Previous experience working within a veterinary hospital or comparable experience in a healthcare setting.
  • Self-starter who takes initiatives and maintains excellent follow-through and follow-up.
  • Ability to interact and collaborate effectively with the corporate team.
  • Excellent time management skills and ability to prioritize and manage daily productivity with limited supervision.
  • High level of computer literacy and proficiency in Microsoft Office suite and similar Google applications.

Benefits:

  • Work with an organization recognized as #1 in Healthcare by Newsweek's Most Loved Workplaces in 2024.
  • Online discount platform.
  • Collaborative team of people who live out our WAG values (work together, amaze, grow).
  • Competitive salary.
  • Health, dental + vision insurance.
  • 401K with a company match.
  • Life insurance, short-term disability, and telemedicine.
  • Upward mobility and growth opportunities.
  • Generous paid time off and company-wide holidays.
  • Discounted veterinary care for your four-legged family members.


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