Case Services Specialist
4 weeks ago
The Case Services Specialist is a critical role within the Community Justice Services department, providing administrative support to the case management unit and department operations. This position involves clerical tasks and direct contact with clients for file preparation, program assessment, and successful placement in our community.
Key Responsibilities- Answers telephone and greets the public, providing accurate program information and resolving problems and complaints.
- Utilizes and accesses the State of Colorado's database to follow and record next court date information and decipher disposition information for program enrollment.
- Performs complex clerical tasks, including compiling, verifying, and maintaining records on the Division's automated computer system.
- Maintains and is responsible for receiving and recording program fees associated with Pretrial Release Supervision, In-home Detention, DCMOP, and Community Service programs.
- Interprets minute orders to accurately assess and setup pretrial release, DCMOP, community service, and in-home detention clientele on the Division's automated computer system.
- Prepares physical files and initial paperwork for CJS Officers.
- Receives referrals from the District/County courts, Probation Officers, and other criminal justice entities for defendants who are court ordered to complete community service hours.
- Interviews, screens, and places defendants in appropriate nonprofit agencies to complete their community service hours.
- Maintains a caseload monitoring client performance with referral agency and prepares written reports indicating the client's compliance or noncompliance with the Useful Public Service / Alternative Services program.
- May assist Community Justice Services Officers with a variety of caseload management responsibilities.
- High school diploma or GED required.
- An associate degree in a discipline that relates to the responsibilities assigned is preferred.
- Two years of criminal justice experience preferred.
- All prior administrative experience will be considered.
- A combination of education and experience may be considered.
- Bilingual in Spanish at an advanced level is preferred.
The nature of work is primarily sedentary, with most of the workday spent at a computer, looking at a screen requiring close vision. While performing the duties of the job, the employee is occasionally required to stand, walk, sit, talk, hear, and reach with hands and arms.
Daily work includes use of a computer (laptop or desktop), mouse, keyboard, headset, multi-line phone system. Work may include general use of office equipment such as: telephones, copiers, scanners, mail machines, and audio/visual equipment.
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Case Services Specialist
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