Sales Associate I

7 days ago

Waterloo, New York, United States Tapestry Full time
Job Title: Sales Associate I

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

A member of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A Sales Associate I is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results.

Responsibilities:

  • Customer Service: Provides exceptional customer service by greeting customers, responding to their inquiries, and resolving any issues in a timely and professional manner.
  • Sales Floor Operations: Maintains a clean and organized sales floor, including restocking shelves, processing shipments, and adhering to visual merchandising standards.
  • Product Knowledge: Develops and maintains a strong knowledge of Coach products, including features, benefits, and current offerings.
  • Sales and Clienteling: Builds relationships with customers, identifies their needs, and provides personalized recommendations to drive sales and customer loyalty.
  • Operations: Ensures all daily tasks are completed without negatively impacting service or Coach standards, including maintaining store operations, cash wrap, and visual merchandising.

Requirements:

  • Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical: Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
  • Physical: Ability to execute at a fast pace, communicate effectively with customers and team, and maneuver the sales floor, sales shelves, and stock room.

Competencies:

  • Drive for Results: Can be counted on to exceed goals successfully.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization.
  • Learning on the Fly: Learns quickly when facing new problems.

Additional Requirements:

  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Ability to meet Coach Scheduling & Availability Expectations.

Coach is an equal opportunity and affirmative action employer.

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