Senior Mortgage Solutions Specialist

3 days ago


Rapid City, South Dakota, United States Cascade Financial Services Full time
About the Role

We are seeking an experienced Senior Mortgage Solutions Specialist to join our team at Cascade Financial Services. This role is responsible for providing exceptional customer service while working with borrowers to make timely payments and handle borrower repayment issues.

Key Responsibilities
  • Evaluate borrower information and loan file to determine payment options for minor discrepancies.
  • Determine when the borrower needs to be escalated to the loss mitigation department.
  • Answer customer inquiries about their mortgage loan, providing clear and concise explanations of available options.
  • Document all communications between borrower and Cascade, as well as update servicing computer system with any necessary information.
  • Communicate with other departments about loan payments and/or borrower status.
  • Work collaboratively with the Collection/ Loss Mitigation Manager and Loan Counselor Team Lead to identify problems and improve recovery rates.
Requirements
  • Intermediate Microsoft Word & Excel experience a plus.
  • Prior collection experience, preferably in the mortgage industry.
  • Prior experience or familiarity with FHA or mortgage loan programs.
  • Spanish speaking is a plus.
  • Excellent communication and interpersonal skills, with ability to work effectively with clients and employees.
  • Ability to adjust easily to changing work situations based on employee, group, or business needs.
  • Strong organizational, time management, and problem-solving skills.
About Us

Cascade Financial Services is a leading lender in the manufactured housing marketplace, dedicated to helping families realize the dream of home ownership through customized mortgage loan solutions. Our goal is to provide exceptional customer service and support, while maintaining a positive and cooperative work environment.

Benefits
  • Top hourly pay: $20/hour, with opportunities for up to $750/month in bonus pay.
  • Permanent remote-work role with full desktop equipment provided.
  • Industry-leading company culture, with a strong focus on teamwork and collaboration.
  • Growth opportunities within a rapidly expanding organization.
  • A competitive benefits package, including medical, dental, vision, life insurance, 401K match, and paid time off.


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