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BMC Remedy IT Service Management Specialist

1 month ago

Fort Worth, Texas, United States Peraton Full time

Job Summary

We are seeking a highly skilled BMC Remedy IT Service Management Specialist to join our team at Peraton. As a key member of our Enterprise ITSM team, you will be responsible for the integration of BMC Remedy ITSM 20.02 or above into daily functions, including analysis of business requirements, coding of modifications or new programs, creation of documentation, testing and maintenance of applications, infrastructure, and information systems.

Key Responsibilities

  • Utilize Remedy expertise to determine and analyze needs and requirements.
  • Make recommendations to Enterprise ITSM management and help develop/executed project plans.
  • Provide direction on upgrade/transition to BMC Helix ITSM platform.
  • Develop and enhance Remedy ITSM and Patch Management workflows.
  • Assist in the development of system documentation on revised systems changes and knowledge sharing across the program.
  • Demonstrate and train team on performing ITSM Remedy installation, testing, and production support activities.
  • Monitor and troubleshoot scheduled tasks and event logs for system, application, and security errors.
  • Recommend and plan strategies for upgrades and resource management.
  • Design and guide the development of workflows that support business and industry best practices in Remedy IT service management.

Requirements

  • Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD, in lieu of degree, 12 years of applicable experience will be acceptable.
  • Active DoD Top Secret Clearance.
  • BMC Remedy experience, development, and administration.
  • Enterprise ITSM management experience.
  • True Sight Server Automation experience.
  • Kubernetes experience.

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.